Review Time
This place called me and wanted to substitute another product for the one they advertised which I purchased and paid for through their website selecting next day shipping at checkout. I said okay. Then they emailed and said they had to charge me more for the shipping even though I had already paid online and selected next day shipping. Then, a week later, no shipment. When I emailed a week later, they finally provided a tracking number which was shipped standard ground.
This place stinks. I will never order anything from them again! Ugh!
This place called me and wanted to substitute another product for the one they advertised which I purchased and paid for through their website selecting next day shipping at checkout. I said okay. Then they emailed and said they had to charge me more for the shipping even though I had already paid online and selected next day shipping. Then, a week later, no shipment. When I emailed a week later, they finally provided a tracking number which was shipped standard ground.This place stinks. I will never order anything from them again! Ugh!
These people are 100% dishonest and intentionally deceitful. Do not buy anything from them. I attempted to buy a cash register. They only wrote at the very end of the page that it was a refurbished item, as an asterisk to the main promotional blurb. Then, they do not provide information on shipping costs unless you click "apply" to the form of shipping selected, even though the form of shipping selected seems to be free, while other forms are not. You only find out that in fact the selected form of shipping was not free, but was very expensive. I immediately tried to cancel the purchase. They said they did, but never sent a confirmation, then charged the full amount. Then, they sent me the item, which was missing the key to the cash register. They denied that the item was defective even though the absence of the key means the item should not have been sold in the first place. They refused the to refund my purchase without having to pay a restocking fee of 25% + shipping costs.
Last week I ordered two boxes of pens that were listed on their website as in stock. When I placed my order I wrote in my instructions: Do not back order. After waiting two businesses for my order to ship, I called them. I was told it would be shipped the next business day. It didn’t, so I called them again and was told my order was back ordered, contrary to my instructions! The product, moreover, is still described as in stock on the website! False advertising! A scam! And they still haven’t or won’t cancel my order, as I requested!
Should be a Zero - This company sent a defective Refurbished Fax Machine. We reported it to them immediately. They refused to accept return and would not offer any solution in fact will not respond to calls or emails. They should be in jail not in business
Ordered an office desk. Tracking information was never updated. Called to ask about tracking information and was told it would ship a week from the day I called. Tracking information on website was never updated and had still not arrived two weeks after it was supposedly shipped. Called a second time and they told us our order had been cancelled due to the desk being on back order with no time of arrival date. They did not inform us of this until I called and both times the person who answered the call had an accent that was difficult to understand.
I placed an order for 2 catalog racks from this place (Sept. 2025). The site states they usually ship within hours/24-hrs. Two days went by, so I inquired about shipment status via their customer service text 201-588-5021. I got an immediately reply confirming that unfortunately, due to the tariffs, shipment won't go out until Dec, 2025. I stated that unfortunately, that's too late to wait, and I'd need to cancel the order. *No reply. I called a couple hours later and after being on hold for 10 mins, decided to follow up via text. The person replied angrily via CAPS stating their lines are open and order had been canceled. So I politely replied confirming I was on hold and that I inquired via their EMAIL. They angrily replied back to my text starting it's canceled. Again, refuse to provide an adequate written proof that order had been canceled. Stay away from this place and avoid at all costs. I wish I could provide the screenshots to show you the nasty level of customer service.
I ordered 6 boxes of file labels, and only received 3 boxes. I emailed a week later and was told I would receive the next 3 in 3 weeks. 3 months later, they have not arrived. I have requested a refund several times, and, in requesting additional information, they are now saying that everything was shipped in the original order. A complaint has been filed with the Better Business Bureau. Do not order from this company.
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