Review Time
The fan arrived at the last moment, and when we attempted to install it with a shorter down rod, the threading in the main assembly stripped, which affected the fan's stability. We chose this fan for its solid wood blades, but one had scuff marks, and the metal components felt cheap, stripping after just one use. Additionally, the description of the light kit was misleading. It appeared to be glass in the images, but it turned out to be a stretched fabric with an oriental pattern, which was only clear after closely examining the marketing materials. I dislike having to search for details while shopping. When we reached out to the support team, they were quick to respond but not very helpful. They even suggested we take the stripped part to a hardware store for a fix! At this point, it's not worth the effort. We're unhappy with the fan and should be able to return it, yet we feel pressured to prove that our concerns are valid. I just want to move on.
Cheap garbage from China. Totally a scam site. I ordered blown glass wall lamps that took forever to get here with fake tracking information. When it finally came, the "glass" shades were cheap plastic that didn't look anything like glass and wasnt even see-through. I paid over a hundred dollars each and got something totally worthless and ugly. Can't return due to it coming from China.
The lamp took over the quoted 5-6 weeks to arrive. I paid the extra $10 dollars for the "Order Armor" which promised ease of refund and protection if the product was faulty. The lamp cost $145 dollars but upon unpacking, I found that it was a very very cheap, low quality lamp. The seams did not line up on the canvas lamp shade, the glue job was terrible, and the metal piece which attached to the wall had loose wiring. I love lamps and buy and rewire them all the time but in my experience, this was a shoddy product that would cost maybe 15-30 dollars in another store (Target, etc.). I immediately requested a return/refund from their info@vakkerlight customer email address. I'm now on my third email from them where they refuse to accept the return and they're offering me first 10%, then 20%, then 25% of my refund despite the fact that I purchased an Order Armor protection for an extra $10 dollars. I'm going to continue writing honest reviews of my terrible experience with this company on social media and other review sites because consumers should know what they're getting into.
I purchased a chandelier for my kitchen, however, after the cabinets were installed, my contractor and I realized that the light is too large and cannot go in the location that I originally wanted to put it. It was never installed or taken out of the box. I want to return it, but they refuse to tell me the cost to return it. Instead they want to offer me 10% to keep it or find another light and pay for its shipping. So, options are buy their product and keep it regardless or give them more money for them to send you another of their products. Feels like a scam. I would avoid buying anything from this company.
AVOID THIS COMPANY The 6-8 week shipping took 10 weeks. I had to email them numerous times to get updates. My "wooden blade" ceiling fan had cheap plastic blades. I had to email them the description from their own website to get them to correct it. Products are incredibly cheap for the cost. I paid more than $275 for a ceiling fan. The instructions are written horribly. Parts were not listed. Even the videos from you tube on their website aren't in line with the instructions. Lesson learned. Go to home depot or lowes.
Vakkerlight is the WORST company ever. This company provides cheaply made products with ugly soldering and cheaply made fittings and cheap looking finishes. They do this while charging a pretty high price. When I decided to return the product due to its low quality I have been given nothing but a complete runaround. They will not refund my money even after sending them multiple photos of the bad soldering and sagging arms due to cheap fittings. I would warn against ordering ANY product from this company.
This company is a scam. DO NOT PURCHASE from them. They are not shipping from the US which they advertise on their website (they ship from china) returns are not hassle free. Nor do they let you return at all. My lights arrived damaged and a completely different color than what was on the site. I wrote an email less than 1 hour after the lights were delivered. The response from their customer service, was for me to use a razor blade to “scrape” the defect off, that they do not guarantee exact match to what’s advertised in terms of color or material, they told me to hang them anyway and since shipping back to china would be too expensive. then they refused to refund me. I had to work with my credit card company to reverse payment…I provided them with proof that this company is fraudulent. I have since been refunded, I reported them to the FTC. BEWAREEEE terrible company !!!!
Never ordering from here again and neither should you! The lights are not as represented online. We received our light and not only is it the cheapest looking thing I’ve ever seen, but it’s rose gold vs yellow gold that was shown online. When I reached out to facilitate a return, I received no reply. I sent several email and even messaged them on their chat and received zero reply. Note sure if they’re a scam company or what but avoid at all costs!!Per your request: order number V62809. I’ve emailed 3 times and messaged your “chat.” UPDATE!!: this company has sent me pictures of the light installed somewhere on their end and has the nerve to tell me that it’s exactly as pictured and that I should spend my money to have it installed because it’s “beautiful when installed”and if I still don’t like it that I would have to pay for shipping back to CHINA!!!! So they want me to pay an electrician to install a light that is so cheap, ugly and not as pictured just so that I could see that it’s cheap, ugly and not as pictured. Then they want the customer to pay for shipping to china when it very clearly states they are headquartered in Baltimore, Maryland. They include in every email that they want the customer to be satisfied but I have never had such a difficult time returning something and been treated so poorly. It probably coats more to ship the piece of crap back than it did to purchase it! Never order from here!!! They lie lie lie.
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At Vakkerlight.com, our mission is to assist individuals worldwide in crafting their ideal sense of home. As the premier online destination for home lighting, we take pride in offering an unparalleled selection of lighting fixtures, lamps, and ceiling fans. Our commitment extends beyond providing a diverse range; we strive to ensure our products are accessible at the most competitive prices while delivering exceptional customer service. Vakkerlight is dedicated to helping everyone, regardless of location, create a warm and inviting atmosphere in their living spaces.See more
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