Review Time
I ordered a custom engraved portrait bracelet, intended as a deeply personal gift. Unfortunately, the item I received contains clear missing engraving, including a completely flat, unengraved forehead area and a partially missing eyebrow, despite these features being clearly visible in the original image I supplied.
This is not a matter of subtle engraving, lighting, or personal preference. Large areas of the face are entirely unengraved and indistinguishable from the background metal, which significantly affects the likeness and leaves the portrait feeling incomplete.
I raised this promptly with the company and provided clear photos alongside the original reference image. Rather than acknowledging the absence of engraving, I was repeatedly told this was “intentional” due to their engraving process and that lighter areas of a face are simply not engraved at all. This limitation was never disclosed prior to purchase, despite the product being marketed as a custom portrait piece.
No remake or refund was offered, and responsibility was repeatedly deflected back onto the process rather than the outcome. For something as personal as a custom portrait, this lack of accountability and quality control is extremely disappointing.
I would urge anyone considering a highly personal custom piece to be aware that missing facial detail may be deemed acceptable by this company, even when the final result does not accurately represent the image provided.
I ordered a custom engraved portrait bracelet, intended as a deeply personal gift. Unfortunately, the item I received contains clear missing engraving, including a completely flat, unengraved forehead area and a partially missing eyebrow, despite these features being clearly visible in the original image I supplied.This is not a matter of subtle engraving, lighting, or personal preference. Large areas of the face are entirely unengraved and indistinguishable from the background metal, which significantly affects the likeness and leaves the portrait feeling incomplete.I raised this promptly with the company and provided clear photos alongside the original reference image. Rather than acknowledging the absence of engraving, I was repeatedly told this was “intentional” due to their engraving process and that lighter areas of a face are simply not engraved at all. This limitation was never disclosed prior to purchase, despite the product being marketed as a custom portrait piece.No remake or refund was offered, and responsibility was repeatedly deflected back onto the process rather than the outcome. For something as personal as a custom portrait, this lack of accountability and quality control is extremely disappointing.I would urge anyone considering a highly personal custom piece to be aware that missing facial detail may be deemed acceptable by this company, even when the final result does not accurately represent the image provided.*EDIT - response to reply: The optional paid preview was presented as a refinement service, not as a requirement to ensure basic accuracy or completeness. As a customer, I reasonably expected professional expertise to deliver a fully engraved, recognisable portrait without missing facial detail, regardless of whether a preview was purchased. You have good reviews when nothing goes wrong yet zero accountability when something does, shameful conduct.
I was amased by the detailes and care they put in the packaging, the red ribbon, the note and the jewellery box itself is truly beautiful. The engravement on the keychain is breathtaking, I could not be happier! Truly pleased with my order, and it came within a week! I can only suggest them, they are an incredble team!
Vecino custom.com First and foremost has amazing crafted jewelry that is touching to each heart it’s gifted to. With precision, kindness, and generosity they truly care about each unique piece of jewelry that will either go to you or your loved one! Their customer service is above and beyond immaculate with thoughtfulness, patience, and understanding. They are truly a 10 out of 10 business and I definitely will recommend them to each person I come across and I will definitely be buying from them again!!! Thank you guys again from the bottom of my heart for helping me create a beautiful gift for my partner whom I deeply love. You guys are an exceptional business and I pray blessings and much success for Vencino custom 🖤
My review is of the order process & proofing process. Placing the order is very easy the proof is sent over super quick. I’ve received my tracking information for a pendant & bracelet and can’t wait to get them, the proofs look amazing so excited to get them & hopefully they are more beautiful.
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Hi there!
At VECINO, we craft personalized jewelry and accessories that turn your most special moments into cherished keepsakes 💙
Each piece is lovingly made in-house by our team, with meticulous attention to detail, so it looks just as you imagined.
We use high-quality materials and elegant packaging, making every unboxing a little “wow” moment.
And the best part? Our team is friendly, approachable, and always ready to help with any questions, ensuring your VECINO experience is as delightful as the pieces themselves.See more
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