Review Time
The level of disarray and inefficiency from this company is remarkable. They arrange appointments without prior confirmation, do not allocate enough time for essential surveys, and then accuse you of not being available to provide access to the property. This is completely untrue; the representative was on-site for hours and simply needed more time for a very large house.
This company is incredibly disorganized and communication is practically non-existent. They set up appointments without confirming with you, neglect to allow enough time for necessary surveys, and then complain that there was no one available to grant their assessor access to the property. This is absolutely false: the representative was there for hours and simply needed more time for a very large house.
Mike assisted me over the phone and kindly agreed to communicate in English to facilitate the process. He was patient, well-prepared, and guided me step by step. His support made a significant difference, and I truly appreciated it—everything is functioning perfectly now.
I got set up and checked that the system was functioning. However, when I needed to start using it, it didn’t work. I can't log in via phone or to the dashboard, receiving a message that states 'user doesn't have access'. I've been reaching out to the support team for two weeks without any response. It's impossible to use a service that has no one available to resolve issues when they arise.
A week before our annual event, we discovered that our payment solution would likely not work in the event's location. Good advice was hard to come by until we found a service that swiftly got us set up. By the day before the event, we were operational. The staff provided close support and kept us informed throughout the process. We had only a few cards that the system wouldn’t accept, but that might have been an issue on the cardholder's end. Highly recommend from our team!
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