Review Time
Where to begin...!
We signed up to Vincere expecting accurate radius and distance search — a basic requirement for a recruitment CRM, surely!
In reality, the system calculates straight-line (“as the crow flies”) distance, not actual road travel distance. This produces completely misleading results. In one case, a candidate was shown as less than 50 miles away from the client when the real driving distance was over 167 miles (the straight line crossed open sea).
This makes shortlisting unreliable and forces us to manually verify distances using external maps — a significant and ongoing operational burden.
What’s most concerning is that Vincere’s own website states their geo-locate feature does not rely on straight-line distances and helps identify “truly practical matches.” That has not been our experience.
When we raised this formally and requested early termination, we were told the system is “working as designed” and our many requests have been refused. We have been left no other option than to seek legal advice.
My advice - proceed with caution — if you need a CRM that relies on accurate candidate/client distance match then DO NOT sign up to Vincere.
This is just one issue. There are many, but I need to save my time for Google map searches to make sure I don't offer candidates work in Timbuctoo!
Where to begin...!We signed up to Vincere expecting accurate radius and distance search — a basic requirement for a recruitment CRM, surely!In reality, the system calculates straight-line (“as the crow flies”) distance, not actual road travel distance. This produces completely misleading results. In one case, a candidate was shown as less than 50 miles away from the client when the real driving distance was over 167 miles (the straight line crossed open sea).This makes shortlisting unreliable and forces us to manually verify distances using external maps — a significant and ongoing operational burden. What’s most concerning is that Vincere’s own website states their geo-locate feature does not rely on straight-line distances and helps identify “truly practical matches.” That has not been our experience.When we raised this formally and requested early termination, we were told the system is “working as designed” and our many requests have been refused. We have been left no other option than to seek legal advice.My advice - proceed with caution — if you need a CRM that relies on accurate candidate/client distance match then DO NOT sign up to Vincere. This is just one issue. There are many, but I need to save my time for Google map searches to make sure I don't offer candidates work in Timbuctoo!
The CRM is OK at best. They bill you random bills without notice and there is no way to speak to anyone. It's the worst customer service on the planet!!!So they added an extra service without my agreement! I have never in my professional life been charge for something that I haven't asked for. When I eventually got through to someone via the chat function, her response was that the marketing team emailed me about it. I then explained to her that, that doesn't constitute me agreeing to pay for extra services and then she told me to go back to the chat function and start over again!I will cancel my subscription and advise everyone else to do so. Is it even legal to charge extra services to your card without your agreement? They said that as I didn't read the emails and opt out that I was charged. Utterly appalling company.
Martha was amazing as always. I contacted Martha with an issue on my side that had prevented me from being able to contact a certain talent pool. (Turns out I made the mistake of making the group private under another colleagues name instead of me, which is why it was hidden). Martha was patient with me and resolved this issues within minutes and I was back to working like nothing happened. Thank you as always!
Terrible customer service. I have now twice in the past month had add-ons to my subscription without my approval and then had to spend hours chasing the company to remove these.The so called Account Managers are awful and don't respond to emails.I had used Vincere for 7 years and had a good experience up to this point but the total disrespect and terrible customer service is unforgivable.
Currently trying to find out why we are suddenly being charged more. There is no one to talk to apart from A!, you get asked the same questions repeatedly, and no effort has been made to get back to me.Its a pity as Vincere is an ok product, but the after sales is very poor and it now feels like a business that is charging as much as it can with zero customer service or support.
TLDR: missing a lot of standard functionality of a recruitment CRM, just leads to huge frustration and wasted time. We were sold a product that apparently did everything our existing CRM did and more.What we received is a piece of software that: significantly resticts mailshot capabilitydoes not allow editing of email templates and wildcard usecannot remove certain contacts/clientszero flexibility in candidate submission or tracking cannot differentiate between clients we call regularly and staff that have left the companyrecords email and telephone calls in different locations so impossible to searchWe proved we were missold some features but Vincere could not care less and forced us to abandon using the software within 6 months and purchase another CRM.Vincere would not offer any refund whatsoever and continue to charge us for modules that were never installed or activated. Terrible software, dishonest sales and support that arent interested in resolving your issues - "we've got your money, now go away" sums it up.
Claim your business profile now and gain access to all features and respond to customer reviews.
Access Vincere Evo is an integrated recruitment management platform that brings CRM, applicant tracking, and AI-powered automation together.
Built for recruitment agencies of all sizes, from ambitious start-ups to established enterprise operations, the platform enables teams to manage the entire recruitment lifecycle, from candidate sourcing through placement and invoicing.
Used by over 22,000 recruiters globally, Access Vincere Evo supports permanent, temporary, contract, executive search, and RPO business models. Rather than juggling multiple disconnected tools, recruiters can manage client relationships, track candidates, automate administrative tasks, and analyse performance data from a single interface.
Intelligent automation sits at the heart of the platform. AI-powered candidate scoring and matching algorithms work alongside smart search filters to surface the right candidates faster, whilst workflow automation handles over 1,000 repetitive tasks including data entry, outreach sequences, CV formatting, and follow-up reminders.
Access Evo Copilot delivers real-time analytics through natural language queries, allowing users to ask questions about pipelines, revenue, and performance without navigating complex reports.
Built-in communication tools include email and calendar synchronisation, automated interview scheduling, and multi-channel engagement.
LiveList™ branded client portals enable real-time shortlist sharing, whilst one-click job board integration simplifies multi-platform posting.
Access Vincere Evo is hosted on AWS infrastructure, maintains GDPR compliance, and holds ISO certification. Integrated timesheet, pay, and billing functionality supports agencies with contract and temporary workforces, and dedicated migration services assist agencies transitioning from other platforms.See more
