Review Time
I purchased the gingerbread house kit for my daughter and I to put together this Christmas. We were genuinely excited – the photo of the finished house looked beautiful.
When we opened the box, though, we were really disappointed. There were nowhere near as many decorative items as shown in the picture. Only one colour of beads, very limited icing, and the instructions were pretty light-touch – basically “look online for inspiration.” Looking online doesn’t magically give you multicoloured sweets.
The end result was a bit of a flop, and for the amount of fiddling involved and the price we paid, it just wasn’t that fun. The tin isn’t particularly reusable either – who really wants a tin that says “DIY Gingerbread House” on it year-round?
For nearly £40, I’d honestly say buy the ingredients yourself and have a giggle doing it from scratch instead.
I did email them to give feedback (hoping they might try to make it right), but was told there’s a photo showing exactly what’s included – so essentially, more fool me.
So make sure you’re happy with the actual contents listed, not just the styled photos of the finished result.
I know these biscuits had had good reviews from others but I can’t agree. They tasted horrible but maybe eating them isn’t the point! They were worse than tasteless, they just tasted of the sugar in the icing. No attempt had been made to add any flavourings to either the biscuits or the icing. How easy for example would it be to add some lemon or some ginger. We ate the two boots but will throw the other two biscuits away.And I was totally shocked at the price. £25 for four tiny biscuits. They were a present.Only good thing to say is that they were nicely decorated.
I entered a competition at the beginning of December and since then have received two marketing emails every single day since. There is no option on the emails or on the website to limit the number of marketing emails you get, so I unsubscribed. It made no difference - still two a day - so I emailed asking if there was an option to limit emails to maybe once a month. I received a chirpy but unhelpful reply saying that they had unsubscribed me.I have marked their emails as spam and they are still sending them, filling up my spam folder with two emails every single day!I would have been interested in an occasional email, I might have ordered, but I wouldn't now! They are pestering me, the response to my questions was that they unsubscribed me, but the unsubscribing (theirs and mine) hasn't changed anything. It's been over a month since this started and this bombardment of emails hasn't stopped.There's no way I would order anything from them now - how many emails would I get then??? Should have known better than to enter a competition which was just an excuse to get my email address. Did anyone win anything? Why bother bombarding people with emails when it just drives people away?! What pointless, idiotic nonsense. Wish I'd never heard of this company.
I was given a gift box of four small gingerbread men for Christmas with a best before date of 22 May 2026. They were purchased in early December. I opened the box today (early January) and I have to say that I was very dissapointed. The biscuits looked lovely, however, they had gone soft and had very little flavour. In addition I feel they were very expensive at £25.00 for the box. Would not purchase myself based on this experience.
My experience of biscuiteers had been appalling. The biscuits did not arrive by the date stated and where not received by the intended recipient as eventually delivered a week later than promised. Biscuiteers have refunded the delivery cost but are arguing about refunding the goods that were not received. Apparently it should be acceptable to deliver a week late! I do not recommend using this company the experience and customer service is terrible and it has cost me money on a gift that was not received.
I’ve ordered from these before and not had an issue. This time though, I accidentally included the billing address for shipping. I called and left a message (the only option) with full details and new shipping address (Tuesday for a Saturday delivery). I also emailed the same details. I had no response and called and emailed again. Biscuits arrived at the billing address today and still zero comms from Biscuiteers. VERY disappointed
Order made in September for item due to be delivered for gift early December. Never sent and no refund.After about 20 messages left over several weeks, no one answers calls or replys to messages left, I finally called the order line and managed to speak to someone rather than leave another message. To say they have been busy due to the festive period is no excuse for total lack of communication! I can only presume they must be holding on to lots of money that people have paid for items never sent. Item now finally showing as cancelled but still waiting for refund.Truely dreadful.
These biscuits were purchased for me as a Christmas gift from my friend.I actually ate one on New Year’s Day absolutely horrific dry stale inedible so I just put it down to a bit of a gimmick for New Year.Then I looked online. They are charging £25 for this rubbish stale biscuits. How many boxes could I get for £25 or how many packets could I get from any supermarket.They no longer have an X account I wonder why.I did speak to my partner who purchased a biscuits and told him they were horrible. He obviously bought them in good faith and as a surprise gift I would rather have had 50 packets of jam Dodgers at 50p each.
I purchased the gingerbread house kit for my daughter and I to put together this Christmas. We were genuinely excited – the photo of the finished house looked beautiful.When we opened the box, though, we were really disappointed. There were nowhere near as many decorative items as shown in the picture. Only one colour of beads, very limited icing, and the instructions were pretty light-touch – basically “look online for inspiration.” Looking online doesn’t magically give you multicoloured sweets.The end result was a bit of a flop, and for the amount of fiddling involved and the price we paid, it just wasn’t that fun. The tin isn’t particularly reusable either – who really wants a tin that says “DIY Gingerbread House” on it year-round?For nearly £40, I’d honestly say buy the ingredients yourself and have a giggle doing it from scratch instead.I did email them to give feedback (hoping they might try to make it right), but was told there’s a photo showing exactly what’s included – so essentially, more fool me.So make sure you’re happy with the actual contents listed, not just the styled photos of the finished result.
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Our biscuits are hand-iced in London and each one is unique. Everything is made the old-fashioned way and we aim for 100% biscuit happiness! Choose from our luxury biscuits, chocolates and cakes, add a message (if you like), and we’ll carefully deliver your gift. We deliver worldwide, so no matter where they are, they’ll be sure to have 100% biscuit happiness.See more
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