Review Time
I ordered shoes in size 48, but they sent me size 44. According to the return policy, the company claims they will cover return postage for their mistakes. However, my attempts to obtain a free return label have been unsuccessful. Initially, they offered a 15% refund if I kept the shoes, which later increased to 30% after I raised my concerns, and then to 50%. Even after referencing their own return policy, they insisted that I must pay for return shipping to another country. I am now escalating this matter to trading standards.
DO NOT MAKE A PURCHASE FROM THIS COMPANY. I HOPE FUTURE CUSTOMERS READ REVIEWS BEFORE BUYING. THE NEGATIVE REVIEWS ARE ACCURATE. THIS IS A SCAM OPERATION. STAY AWAY FROM THEM. THERE ARE TOO MANY SCAM COMPANIES ONLINE, AND SOMETHING NEEDS TO BE DONE.
I ordered a 'cashmere' cardigan from the company, which claims to be based in London but is actually in China. The cardigan I received is definitely not cashmere; it feels like a cheap nylon blend. Now I have to return it to China at my own cost! If I could give zero stars, I would.
This service is not even worth one star. Keep your money and avoid disappointment. I ordered a scarf, gloves, and hat set, but received no confirmation. Luckily, I took a screenshot of my order. Nothing arrived, and when I checked their tracking system, there was no record of my order. Their phone number is disconnected. I'm glad I paid with a credit card!
They trick you into thinking they have a physical shop in London, using a UK address. I ordered size 6 UK snow boots, but they sent size 7. Returning them will cost me more than half the price of the boots, so I'll just sell them on social media to recover most of my money.
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Focused on making finely crafted leather goods, Vivano was founded in October 2019. Vivano acquires its name from Vivan, who started this brand with a clear purpose: to provide thoughtfully designed, well-crafted genuine leather bags and accessories fo...
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