Review Time
Great experience with the consultant engineer understanding needs, requirements and skill levels involved in the project.
Only suggestion I would make is that rank beginners may not understand connection point requirements of the various components - it would be useful to include on diagrams whether a lug is required or not, and which type/size end to use!
Supply of the right kit for our application was made simple by competent, in person, service backup. Wiring diagrams were provided and our technical questions over the phone were given prompt attention and answered in layman's terms. The Vicron Smart Dc to DC charger supplied is an excellent piece of kit. Gordon
The entire process, from the initial phone consultation to finalizing our choices, was seamless with a representative who genuinely listened to our needs. We were presented with several options, clearly outlining the differences. After our discussion, the follow-up email provided a detailed list of everything we requested, allowing for further adjustments. There was no pressure, just a simple list to modify before finalizing the order. Our order was confirmed and paid around lunchtime, and it arrived the very next day. Exceptional service from start to finish.
I initially started my project with another provider, but after they went silent for two weeks, I reached out to another company. They responded the same day and were eager to replicate my system, even offering a price match. The kit was shipped with clear wiring diagrams and instructions on the same day as purchase. The instructions were easy to follow, even for someone like me who usually avoids electrical work. Everything arrived within two days. When my solar panel was damaged in transit, they offered a free replacement or a partial refund with a guarantee for a new panel if needed. My only regret is not choosing them first. They are fantastic to work with and I can't recommend them enough.
The entire experience, from the initial phone consultation to deciding on our preferences, was incredibly smooth with a consultant who truly listened. We were given various options, with clear explanations of each. After our conversation, the follow-up email listed everything we ordered, allowing us to make any changes without pressure. Our order was confirmed and paid for around lunchtime, and it arrived the next day. Outstanding service throughout.
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