ledlenser.co.uk

5
5 Based on 21 reviews

The sun and Ledlenser have something in common: We make light for the whole world! As one of the world's leading manufacturers of portable LED lighting products, we dedicate all our strength and expertise to this task. Ledlenser's quality products give us...

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Average Rating

5

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5

21 Reviews

5 Star
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4 Star
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Review Time

Female, Surrwy
Amazing Customer Service Experience

Amazing customer service from Faiza who was so helpful in replacing my husband’s torch because the batteries got stuck. My husband used his Ledlenser torch daily to walk our dog at night - he loved it because it was so bright and great quality.My first point of contact at Ledlenser was with Faiza who was so helpful and kindly replaced the faulty one - my husband was delighted!!!

5
Date of experience: Feb 04, 2026
Jonny Ramp
My experience with led lensor has been second to none they have went above and beyond with there qua

My experience with led lensor has been second to none they have went above and beyond with there quality of there products and also there customers service are also very helpful and the warranty they give you with your device is great thanks again led lenser much appreciated

5
Date of experience: Feb 03, 2026
Bernard Stebbing
Very responsive Support team

I was shipped a faulty unit (the HF4R headlamp switched itself off after about 10 seconds) but the support team promptly changed it for a new one.

5
Date of experience: Feb 03, 2026
Jonny Ramp
My experience with led lensor has been great…

My experience with led lensor has been second to none they have went above and beyond with there quality of there products and also there customers service are also very helpful and the warranty they give you with your device is great thanks again led lenser much appreciated

5
Date of experience: Feb 03, 2026
Timothy Knight
Led Lenser define customer service

Led Lenser define customer service. Absolutely flawless and rapid processing of a warranty claim.I have used Lenser lights for many years now and can’t recommend enough for providing first class products and second to customer service should a problem arise.Telephone calls are answered straight away and problems actioned and dealt with immediately.Well done LedLenser, I think virtually all other companies could learn from you!⭐️ ⭐️ ⭐️ ⭐️ ⭐️

5
Date of experience: Jan 30, 2026
Kevin Patrick
Don’t buy torches anywhere else

This is a very unusual Company as they actually do what they say. Most Companies spout promises about warranty’s but do everything they can to wriggle out of honouring the warranty LED Lenser must be the exception as there is a no quibble guarantee. I have purchased additional torches from them for different purposes and quite frankly won’t go anywhere else.One of my torches broke (headlamp type) however I do use this on a daily basis, a no fuss replacement was sent out the next day. excellent company Thank you Faiza for dealing with this so prompt!!..

5
Date of experience: Jan 30, 2026
Andy
Big fan of their LED headtorches…

Big fan of their LED headtorches (neo9r) for trailing running and fantastic customer service. Used their products for over a decade.

5
Date of experience: Jan 30, 2026
David Mains
No One Regrets Buying Quality

LED Lenser answered my warranty issue precisely, and issued me with a replacement torch, with no quibble. When I called their helpline, I got straight through to a led lenser operative who was knowledgeable and helpful. A very refreshing consumer experience.

5
Date of experience: Jan 29, 2026
Aimee young
Contacted customer service Faiza Was So…

Contacted customer service Faiza Was So helpful and kind :)

5
Date of experience: Jan 29, 2026
Alex Jones
Great service from Faiza

Great service from Faiza. Clear,concise communication getting my problem sorted quickly and without any hassle. Really pleased considering it was me that had made a mistake while ordering which was quickly resolved. Much appreciated, thank you!

5
Date of experience: Jan 27, 2026

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Business Details

  • The sun and Ledlenser have something in common: We make light for the whole world! As one of the world's leading manufacturers of portable LED lighting products, we dedicate all our strength and expertise to this task. Ledlenser's quality products give users worldwide the freedom to do their job in the best possible way or to pursue their passion with dedication - with the best possible light at their side. Our premise “German Engineering & Design” has guided us since the first day of our company history and is the basis for the unique Ledlenser quality promise.See more

  • email webstore@ledlenser.co.uk
  • call 01344838222
  • language https://ledlenser.co.uk

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