Review Time
The watch arrived, but the strap is sized for children and it's losing 10 minutes daily. I've attempted to reach out via web chat three times, but I always find myself 22nd in line and haven't moved up in over an hour. I also emailed customer service, and after three days, I'm still waiting for a response. Very disappointing service.
I want to express my sincere gratitude to the representative at the company. If it weren't for her professionalism and kindness, I would have considered returning my Rolex purchased elsewhere. She was incredibly helpful, knowledgeable, and made the whole experience reassuring and enjoyable. Such outstanding customer service is rare and genuinely appreciated.
Luxury is often defined by service, but quality seems to lag behind. If you’re looking for a watch with specific strap options, be prepared to look elsewhere. The fixed luxury prices come with service that does not meet expectations.
I am profoundly disappointed with the treatment from this store. After ordering two watches and waiting months, we missed a call due to a conference. When we called back after hours, we learned the watches had been sold over the weekend. This is unacceptable, especially during the holiday season. As a same-sex couple, we felt disrespected, and the manner in which we were treated felt homophobic. We will not return to this store and are considering legal action due to the way we have been treated.
Luxury is defined by service, with quality in between. If you attempt to buy a watch at any price with a rubber or leather strap for a 24 cm wrist, you’ll be directed to seek the strap on your own. Fixed luxury prices come with disappointing service.
I bought a watch four years ago and now wish to sell it, only to realize I was never given the warranty card. After contacting them, they promised to get a new card from the manufacturer, but a month later, I'm still waiting. It’s been a frustrating runaround, and now I’m questioning if I was sold a new watch. Be very cautious when buying anything from this store.
I was initially misinformed about the exchange process for my watch, which was concerning. When I followed up, the deputy manager questioned my reasons for wanting an upgrade in a dismissive way. The overall tone felt unprofessional and did not address my concerns properly. I expected better service and clearer communication.
I purchased a watch for my wife in August, but had to return it the next day as it was not functioning. I was told it required a new battery, which would take eight weeks. After that, it needed a service, extending the wait by another two weeks. Now, twelve weeks later, the watch is still not returned, and I am left feeling frustrated by the lack of updates and poor service.
Claim your business profile now and gain access to all features and respond to customer reviews.
silveryprint.com
stepanistyle.com
primesty.com
onepiece.com
beverlydiamonds.com
twsteel.com
artknit-studios.com
aruchic.com
trackalacker.com
onecklace.com
