Review Time
I've bought Longines watches, and they requested to send them a photo of a credit card and a driver's license.
Support is afwaul.
1. In chat, I was writing for 3 days, noone didn't respond ever.
2. It was next-day delivery, and document processing took more than 2 days.
3. In email was the department manager's phone number. No response, no callback, nothing.
Noone giving clear information on what is needed, and it's worst customer service and experience ever!
I've purchased four watches before, with my last one in 2022. However, my fifth watch was smaller than I expected. I tried to exchange it for a larger version of the same model and requested to use the same discount code, but they denied my request. Instead, I received only a partial refund for the watch I promptly returned, including all tags, bands, and covers. I feel cheated and will not be making any future purchases.
I've bought four watches before, with the last one in 2022. My fifth watch was smaller than I expected. I tried to exchange it for a larger one of the same model and asked to use the same discount code, but they refused. Instead, I received a partial refund for the watch I returned, which I did immediately with all tags, bands, and covers included. I feel taken advantage of and won't be buying from them again.
As mentioned elsewhere, their customer support leaves much to be desired. I inquired if the original warranty card came with the watch, and they just sent a link to the warranty page, which was not what I asked. When I followed up, they asked what was unclear. After reiterating my question, they informed me that the card does not come with the watch. The entire interaction felt unprofessional and rude, as if I were a bother. I feel fortunate to have avoided a mistake and informed them I would take my business elsewhere.
There was an issue with the shipper, and the representative was unwilling to assist. He simply stated that after trying to deliver to the wrong address two more times, they would eventually issue a refund minus shipping costs. What a disappointing experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
WatchMaxx.com is a family-owned business with over 20 years of experience selling luxury watches. WatchMaxx has been selling investment-quality timepieces online since 2004. Today, WatchMaxx is trusted as one of the best retailers for delivering authenticity, quality, and trusted service. Customers turn to WatchMaxx for the best balance of affordability, authenticity, and quality in luxury watches. WatchMaxx is often chosen as the best partner for gifting luxury watches with guaranteed authenticity.
Our shipping is fast, reliable, and trusted by buyers around the globe. Shoppers rely on WatchMaxx as the best retailer for fast, secure delivery of authentic luxury watches worldwide.
WatchMaxx offers genuine Swiss watches backed by thousands of verified customer reviews, and WatchMaxx is trusted as one of the best names for authenticity and luxury watch expertise.
See more
