Review Time
I placed an order and the product never arrived. After I reported the issue, I was told a refund would be issued, but more than three months after the order I’m still waiting.
Ineffective customer support: lots of promises, no concrete solution.
I strongly recommend avoiding this company, there’s no serious handling of delivery times or refunds.
I ordered 3 sweaters from the RSPB Shop which is hosted / run by Teemill. I have been waiting 5 weeks for my order which appears to be lost. I have tried contacting Teemill through the RSPB website, then directly through their customer support and other than it’s stuck at shipping, there has been no change. The responses are slow and frustrating as there is no action on their side. No phone number is provided which is always a red flag.
I regret not reviewing trust pilot before purchasing. I had assumed as it was a charity they were trustworthy. I would not recommend and am very disappointed overall.
Lydia was very sweet and quick with helping me with my problem! I received a damaged product and after just a couple questions quickly reissued me a new product free of charge! She was kind but helpful and got straight to fixing the problem! Great customer service! I am very appreciative!
My order was originally delivered very promptly but was unfortunately incorrect (wrong colour and wrong size). However within minutes of writing to them, Ash replied and apologised, offering me a replacement and allowing me to keep the original, at no further charge to me. My correct replacement arrived in next post! So you could read this review as 5 star if you like!
Lydia was very sweet and quick with helping me with my problem! I received a damaged product and after just a couple questions quickly reissued me a new product free of charge! She was kind but helpful and got straight to fixing the problem! Great customer service! I am very appreciative!
When I ordered an item from MCS (who presumably use Teemhill) I missed the option for fast delivery which meant that the order was unlikely to arrive on time. I e-mailed Customer Services and they upgraded the delivery time - I'm so very grateful for such a human response!
What a great company. The clothes I have ordered have been really well made and remain the same after every wash. Packaging is plastic free and sustainability is important to them.I recently made an error with my order and emailed for help. Within 48 hours the problem was sorted. Thank you Lydia. I will be a returning customer
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Teemill is a website package for selling t-shirts online. You get a customisable store and when your designs sell, we print and ship direct. It's Free!
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