waxworkrecords.com

1.6
1.6 Based on 8 reviews

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Average Rating

1.6

/
5

8 Reviews

5 Star
11%
4 Star
0%
3 Star
0%
2 Star
11%
1 Star
78%

All Reviews

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Review Time

ed kwist
I purchase a record from these guys after seeing the pictures of it (colored vinyl). The record I re

I purchase a record from these guys after seeing the pictures of it (colored vinyl). The record I received looked NOTHING like the pictures. They say that colors and effects may differ SLIGHTLY from what is advertised, but what I received looked NOTHING like what was advertised. When I contacted them, they refused to do anything about it. VERY POOR CUSTOMER SERVICE and also very slow.
STAY AWAY FROM THESE PEOPLE.

1
Date of experience: Apr 16, 2026
ed kwist
Waxwork Records has extremely BAD customer service and messed up policies.

I purchase a record from these guys after seeing the pictures of it (colored vinyl). The record I received looked NOTHING like the pictures. They say that colors and effects may differ SLIGHTLY from what is advertised, but what I received looked NOTHING like what was advertised. When I contacted them, they refused to do anything about it. VERY POOR CUSTOMER SERVICE and also very slow.STAY AWAY FROM THESE PEOPLE.

1
Date of experience: Apr 02, 2026
Poor Service of Late / No Updates

I've had generally good service from Waxwork in the past but my last 2 orders haven't been great!Both delayed by not a few days but a number of weeks with no updates via email or their website.I've emailed twice this week to have no response to both. Maybe things aren't going to well for them their end!?

2
Date of experience: May 28, 2025
Bibiche1719
Where’s the zero star option to review…

Where’s the zero star option to review this company? It’s 12/23/2024, I placed my order on 11/19/2024. I’ve received 2 different tracking numbers for my order and both say label created. Nothing else, nada, zilch. I’ve reached out to them via telephone and e-mail only to receive the rhetorical ’sorry’.I’ll be filing a reversal of charges from my credit card company and note to never use or recommend Waxworks.

1
Date of experience: Nov 19, 2024
Carolyn Baker
Awesome Customer Service

The best shipping process in the business. Always arrives safe and undamaged. I have ordered over 30 times and never a bad experience.

5
Date of experience: Nov 07, 2024
Butch Fisher
Waxwork won't exchange brand new…

Waxwork won't exchange brand new records that arrive warped. I spend $1000s a year on records, and in my own experience, so far Waxworks is the only company who refuse to address this issue. I won't order from them directly anymore. I do like their titles, so I'll be buying used or ordering from a 3rd party instead who will likely exchange a warped Waxwork record.

1
Date of experience: Aug 16, 2024
Dutton Carter
DO NOT ORDER FROM THEM

I ordered two vinyls a few months ago. The items have been shipped, but it's been months and I still ain't got help from their customer service. There are lost in the nature and nobody is checking on you if you need any help. I don't recommend that website at all.

1
Date of experience: Feb 22, 2024
Noah Wilson
Received a record that was warped…

Received a record that was warped customer service is rude. Whoever runs their Instagram account is a disgusting ignorant human being. As a company all they do is promote the girls holding their vinyl incorrectly instead of worrying about and taking care of their customers.

1
Date of experience: Sep 01, 2021
foste7742
Rudest most vile people I’ve ever had…

Rudest most vile people I’ve ever had the experience of meeting and working with.

1
Date of experience: Aug 06, 2021

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