Review Time
The adjustment of one's investment position was not doable and unclear. Having the capacity to conduct separate transactions would have been more straightforward.Addendum to reply from Wefunder - The service provided to adjust/edit my initial investment position was fine and satisfactory. That was not my issue. The issue is that it should not have had to go through personal intervention. The platform should be clear enough without the need for intervention. Not to compare companies, but Netcapital permits separate transactions for transparency of investments and associated fees.
My recent inquiry by email was answered in a timely manner and resolved.Although my overall experience in comparison to other platforms I have been using is lacking, namely in the lack of ongoing updates to the companies I am invested in. I would hope for a improvement in this regard.
I had a problem with my credit card charges. I emailed Wefunder (there is no phone number) and reached Sofia. She passed the issue off to Merc (Head of Investor Success). It was really hard to get Merc to engage beyond a basic level. Merc would not pick up the phone to follow-up, advance the investigation, etc. He would only communicate via email and it took almost 24 hours to answer each email. When Merc did respond, he would send me the same response. After about a week of back-and-forth emails and trying to get Merc to advance the investigation, I ended up having to dispute the issue with my credit card company. When Merc noticed that I disputed the charges, he then became interested (finally I got a different response). His approach to handling this issue was just all wrong. In my experience with WeFunder, this team has poor communication, an inability to problem solve quickly, and meager customer service skills. My issue could/should have been resolved in 1 day with a proper investigation, but instead I had to create an investigation with my credit card company. My advice, always check your credit card or banking activity when dealing with WeFunder. Give them 2 days to properly investigate any billing issues. If they send you the same response 2x, escalate quickly with your credit card company. The biggest mistake I made was giving them a week to resolve the issue. It was a complete waste of time. WeFunder only wanted to resolve the issue when my credit card company got involved. By then, I was fed up!Update: Merc from WeFunder responded to my review-no problem. In his response, he decided to disclose the name of one of the investments I made to the public. I have no idea why a company would do that-disclose investor information for NO REASON AT ALL. For me this is just another example of why WeFunder has a lot of work to do - starting in their customer service department. His response here was faster and provided much more details than his emails. I should have started here first. Merc, DO BETTER!Update: My credit card company was notified and was also confused by the charges. My credit card asked Wefunder (or its representatives) to explain the charges. The explanation by Wefunder were unsatisfactory. The charges were reversed in my favor. This issue has now been resolved.
I invest through multiple startup portals…Wefunder complicates the process of investing by not allowing “editing” of pending investments, rather than cancellation. Additionally, an investor should be able to add more to an investment by selecting an alternate funding source (I have both my checking account and credit cards on my account, and would have added more to an investment, but for this.)
I am thoroughly disappointed with WeFunder. After jumping through all the hoops to get our campaign going including the financial review, I was "notified" after hounding them for over six weeks about our status that because our company was a "subsidiary" they wouldn't allow our raise on the platform. Frankly, that's crap because a quick review of live offerings reveals plenty of subsidiary companies on it. Their communication is horrible. The follow through was horrible. Initially, it all seemed great. Then it was like I was some kind of black sheep. I wouldn't use WeFunder for a dang thing. Now I hope our investors get their funds back in short order. WeFunder had no issue accepting their money! Do not use WeFunder.I'll edit my remarks to reply to Merc's feedback. Merc, that's a crock of crap. I found plenty of live campaigns with the exact same investment structure of a parent/holding company of the founding members. So you're "reason" is bs. Plain and simple. Calling our experience unsatisfactory is a joke. Your team, overall, did a horrible job of communicating with us. And frankly, you're all really quick to take people's money and then completely drop the ball. No sugar coating it with me. I'm 100% ticked off and making no bones about it. And after looking at reviews, I'm not alone in my opinion.
I was not comfortable giving out certain numbers via email. I emailed asking if we could have a quick conversation, so I could provide what was needed.Merc responded right away, we had our call (which was very pleasant :) and we were able to button up this investor piece in a matter of moments!Thank you Merc!!
Claim your business profile now and gain access to all features and respond to customer reviews.
lightningpay.nz
pulsechain.com
loans2go.co.uk
medicareadvantage.com
nestfs.co.uk
bluenestinsurance.ae
sunsetfinance.net
wealthengine.com
mortgagebazaar.co.uk
xbnb.app
