Review Time
You need to please fix/change the way you communicate with investers. Having no way to actually speak to a real person in your organization is ridiculous. Just my opinion.Updated 02.16.2023Aloha Merc,I see that you looked into my situation after I wrote a review and provided a phone number. I apparently missed the number after spending a few days trying to resolve my issue myself. I spoke with, actually spoke with, a representative from Legion M and was assured that I could be confident in my issue being resolved by Wefunder because your system was overloaded. I was told through chat or email that a mistake I had made had been corrected, yet I still get emails telling me my investment is at risk for not providing my SS#. Merc, I've tried to put my SS# in so many times from my laptop and desktop that I now get weary even using my secure devices and internet. The way I look at it, it's in God's hands now. Just seems a bit comical to me how there was no problem withdrawing the funds, just risk to my investment opportunity now that you have them. My money is on Legion M anyway.
It would be better if Wefunder make clear agreements with companies about frequency and format of reporting. They state that they will amend the value of an investment after a round with an external investor, but there are examples like Vampr and Aptera Motors and loveseat.com where they are not following their own guidelines, when you ask the support you get a vague response, or something like ask an attorney
I made a mistake on Saturday and alerted customer service right away via email. Merc, a customer service agent, emailed me back on Saturday after the Superbowl, to inform me that the issue had been resolved. Better than a timely fashion, plus issue resolved, is a Winning Combination!
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