Review Time
About to set up $5m campaign, finally went with Wefunder after days of research and got board approval to go ahead Unfortunately it has proved impossible to get an answer from customer "support" on, well, anything apart from a fairly vague answer to my first question. That only took 2 days, so not bad by today's standards, but all questions asked since 2nd May (now 18th) have thus far gone unanswered, except for the standard "we'll get abck to you in 24 hours" autoresponse. Just a heads up, I'll give you until the end of the week after which we'll take the project elsewhere ... cannot be waiting 16 days for answers on questions. (ps yes, read the extensive FAQ - actually quite good, but these questions fall between the cracks and, yes, routinely check junk email)
Imagine, I am both an XX,XXX shareholder and have invested in over a dozen Wefunder companies and cannot get a call back on an improper accessing of my account and withdrawal of funds. It's 48 hours since I emailed them concerning this problem AND have been disconnected twice after waiting for someone to answer my phone call. Not my first customer service problem with Wefunder but it will be my last. Anyone want to buy my shares???Below the Head of Investor Success, "Merc' claims I never sent an email. Well below you will find their email response to me, days late, and my original thread to them. I was required to remove full email addresses to leave this review and added some "XXX" to conceal actual numbers. Looks like the investor success team is as incompetent as their customer service. "From: Sofie Zorich support@wefunderSent: Monday, April 24, 2023 6:20 PMTo: Ted Oshman TedO@OshmanLawSubject: Re: Unauthorized Withdrawal Hi Ted,Thanks for reaching out. Can you let me know how much the charge was for and the date it was made?Please let me know if I can help with anything else!SofieTeam Member, Investor Success, OperationsWefunder"Home of the Community Round"How helpful was my reply? Customer satisfaction survey rating inputSent from FrontOn April 22, 2023 at 4:01 PM PDT tedo@oshmanlaw wrote:The following ACH Debit was made from my bank account by Wefunder without my consent. I have no idea what it is for. Please contact me immediately on my cell phone, 917-566-XXXX at any time.ACH DEBITWEFUNDER INC PURCHASE 10034XXXX 002 100000000000000009000XXX THEODORE OSHMAN RECIPIENTVery truly yours,
Slow to verify my identity. Also, confusing auto reply messages about the status of my investment.Your customer service team was responsive and helpful. Unclear if they are people or bots, but at least that system is working.This is an issue, because it casts doubts over whether or not my investment will go through or be cancelled. I would be very disappointed if the investment was cancelled because of bugs in your platform.And yes, I am a first-time user. Wefunder is not making a great first impression.
I was given a very short non informative answer regarding a question of whether a private company or wefunder was to provide me tax documents and I got no response as to a private company having to issue tax documents while private and whether this occurs depending on the way or method they use to raise funds, I am still waiting on some sort of informed answer to that question.
I'm shocked you can't put a hold on my proposed investment of 5K for the Human Death Project (Recompose) until after April 5th when I return to the United States so that I can send in a check. I'm very disapointed in your inflexibility in this regard. I'm only trying to support an amazing woman with an amazing idea! Damn!
Claim your business profile now and gain access to all features and respond to customer reviews.
