Review Time
I’ve updated the rating of this review as, in their response, the company point out that they do mention the 3-5 day processing time on their website, which is true. It would have been helpful if they’d made clear that it could be 7 days including postage, as if I’d known this I would have gone elsewhere as I couldn’t wait that long (and I’ve been told my order is likely to take the full 5 days to process). But,they are U.K. based, friendly and reasonably priced, so a good option for anything non-urgent, and as such I’ve updated the rating to 4 stars. Original review (unchanged): Reasonably priced and friendly, but incredibly slow processing times (up to 5 days to process the order before they even post it) mean they’re not suitable for anything remotely urgent. I hadn’t understood that the 3-5 working day time was just for them to process the order and that postage times were on top of this. If I’d have known, I would never have ordered with them and am now having to try to find the medication somewhere else as my pet has a serious bacterial infection and might die before the medicine arrives from Weldricks. If you have a non-urgent order that you can wait a week or so for, they are friendly and good value.
I notified Weldricks by email that my parcel had been damaged in transit, and one of the tubs of foot cream was cracked, causing some of the cream to leak into the cardboard box. Two days later Weldricks instructed me to dispose of the damaged tub, since a replacement was about to be sent. It arrived safely just 5 days later.
Delivery can take almost two weeks even though we have placed the order online with the prescription pdf attached.We always have to contact them after a week for a delivery date.We send the orginal prescription first class with proof of postage but still need to contact Weldricks for an update.te
Products are at really good prices and sent out quickly at a reasonable cost. The packaging is well done as bottles are bubble wrapped in two bags and then additional paper packing us put into the box to stop everything moving. The only criticism would be that the bubble bags have adhesive strips to seal them which are used unnecessarily. If the seal was left on you could at least reuse the bags, although non plastic packing would be more desirable.
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HI Weldrick Ltd is a family-owned company registered in England and based in Doncaster, Yorkshire- we have had an internet presence since 1998. We fully pay UK taxes and we do not divulge your personal data to any third parties. We have a pharmacy tradition dating back to the 1930s when our late founders' grandmother opened her first pharmacy in Doncaster Town Centre. Remaining true to his vision our business remains 100% family-owned. With a commitment to community healthcare and staff training we have steadily grown to 59 pharmacies in the South Yorkshire area. We employ over 600 formally trained staff among who are more than 80 pharmacists, including 9 clinical pharmacists. While our aim is not to make any mistakes we recognise they will happen occasionally and if they do we commit to communicating with our customers, do our best to put the problem right, identify the cause of the error and learn from it. See more
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