Review Time
They went above and beyond to ensure I had everything I needed, from my prescriptions to advice on over-the-counter treatments. The staff even checked in on me after a few days to see how I was feeling, which was such a thoughtful gesture. The pharmacy is always clean, organized, and welcoming, making it a pleasant place to visit.
The website is down, and I need to order a refill. Telephone service has a ridiculously long wait. Oh, and I have using the website to keep track of my Rx, so I don't even know the Rx # of what I need to get a refill. I have sent an E-mail, so maybe someone will answer it, but I rather doubt it.
Update!!! 3 d ago I had posted that I had been struggling to get my medicine, and had posted a review. Today, out of nowhere my medicine arrived in the mailbox. I’m relieved that this company is real, but I’m only giving them 4 Stars, as they definitely need to get better at responding to emails or phone calls.
They used to be good. But I will never order from them again. I have an order in their purgatory that keeps saying "Pending Provider Confirmation". My provider has called them and was told that I have to order online or by phone and once I pay, the order will be filled and delivered. Funny, the order is showing in their system online and they have my credit card in their system. I tried calling them, got cut off after 17 minutes just as I was the next caller in line. What a disappointment. Their prices were great but their service is awful.
I'm done with Geniusrx! They have never followed up with prescriptions sent in by the physicians. You don't know if they received it, quantity or price unless YOU call them. You have to call because the prescriptions are no where to be found on your Dashboard. When you do call, the customer service person answering doesn't listen. Cuts you in the middle of your conversation with assumptions and conclusions that are incorrect because they don't let you finish talking. When you're finished explaining, they ask questions which were already answered, if they were listening! One important thing about pharmacists, many of them do care about people...and if you run out of medication because you didn't call them, too bad, we'll send it in a week or two if it isn't on backorder. Another problem with Geniusrx is they will take your order without any regard to how long it would take to get the medication in your hands. If you are luck, you'll get an email stating its delayed. For myself, they are NOT worth the lower medication prices. I sought Geniusrx from a Consumer Reports review and regret it.
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GeniusRx is a full-service digital pharmacy designed to make consumer access to medicine and clinical services simple, intuitive, and personal through cost-informed decision making. Bringing together unparalleled industry expertise, infrastructure, and digital innovation, GeniusRx is using technology to disrupt pharmacy services at scale. The company’s offering includes a virtual pharmacy program to benefit the underserved and underinsured; Pharmacy dispensing and fulfillment services including multi-dose medication packaging and same-day delivery; real-time pharmacy chat and clinical support services; and a consumer health and wellness dashboard that delivers Rx price intelligence and other meaningful pharmacy insights. Visit www.geniusrx.com for more information.See more
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