Review Time
David was great to work with. No sales pressure at all. Answered all of my email questions over the course of a week. Hope the warranty claims experience is as good as the “sales” experience.
The underwriting department had difficulties finalizing my contract for several days. While I understand the holiday caused delays, my patience wore thin afterward. The policy is excellent but not the cheapest, so I hope it meets my expectations. However, charging my account before I signed the contract raised concerns, and although I tried to be understanding, it was troubling. They almost jeopardized my business.
The underwriting department struggled to finalize my contract for several days. I understand there was a holiday, but my patience ran out afterward. The policy is great, though not the least expensive, so I'm hoping it meets my expectations. What troubled me was the charge to my account before I even signed the contract, which seemed questionable. Despite my understanding nature, I found that issue significant. They came very close to losing my business.
Sales without any pressure. The representative was very pleasant and knowledgeable. I have a couple of suggestions: 1. Offer discounts for multiple contracts (we have both a car and trailer) and 2. Provide 36 months financing for the 8-year plan. We almost didn't proceed due to the high payments for 24 months.
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