Review Time
I ordered a puffer jacket, but it arrived damaged. When I requested a returns label, I was met with resistance and was told I had exceeded the time limit for obtaining one. This service is truly disappointing, and I highly advise against making a purchase here.
I purchased a puffer jacket from this site, but it arrived damaged. When I asked for a returns label, I was met with resistance and was told that I had exceeded the time limit for obtaining one. This service is truly disappointing, and I strongly advise against making a purchase here.
I placed an order for three items but made a sizing error on one. I tried to cancel it immediately, but the price wasn’t adjusted before the funds were taken. Customer service informed me that they couldn't change the pricing until the order was dispatched. The order was delayed, and when I attempted to return one item, I was charged more than the cost of delivery for two items originally. This company is a scam! I wish I had read the reviews before ordering. Please spend your money elsewhere.
I did not receive my goods and have made several attempts to communicate this. I was told their records show the goods were received and to check with my neighbors. After requesting a refund multiple times, I was told to return the items, which I never received. This service relies on automated responses and lacks genuine support.
I appreciate the competitive prices, but my experience with their customer service was extremely disappointing. There was no direct contact available, and my package was returned due to an error made by the company. They refused to process a refund even after confirming the return. After two months, I still haven’t received my items or a refund. Their customer service is non-existent, and I won’t shop with them again.
My first experience was excellent seven years ago, but my recent order was a nightmare. I attempted to add an item but couldn’t. Customer support gave automated responses that didn’t address my issues. The first order arrived on time, but the second was delayed, and I was advised to cancel it. They eventually canceled my order without my consent, even though the item was still available. Their service is lacking, and I don’t recommend dealing with them.
I received faulty boots that were supposed to be waterproof, but they weren’t. The returns process required six photos of the defect, which was impossible due to the design. Customer service was unhelpful and kept insisting on the photos without understanding the issue.
I ordered a pair of shorts and used their sizing calculator, which was incorrect. I had to pay for return shipping due to their mistake and faced multiple shipping costs without any apology or offer for free shipping. I will not use this service again.
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