Review Time
I had a frustrating experience with the return service for heavy items. The courier used is completely ineffective. I've faced three unsuccessful attempts for collection, with the courier providing a two-hour window and then not arriving as promised. I even stayed up past midnight, hoping they would come, but they never did. This situation highlights significant issues with the customer service and the lack of responsiveness in switching couriers after the initial failed attempts.
Extremely poor service for returning heavy items. They use a courier that has proven to be completely ineffective. I've experienced three failed collection attempts, with the courier providing a late two-hour window and failing to show up as promised. I even stayed up late hoping they would arrive, but they never did. This situation reflects very poorly on the customer service and their inability to switch to a different courier after the first two failed attempts.
The cupboard I received was damaged on the corner. While I managed to position it at the back, the door also has corner damage. It took a week to get a response, but there was no resolution as I was blamed for the damage. After spending thousands, I am disappointed that they can't even provide a replacement for the damaged door.
We have been left without a kitchen for over five months. Our new kitchen was scheduled for mid-May, but the fitters demanded extra payment for additional work after removing our kitchen and then vanished. The company has not resolved this issue, and we are now forced to take legal action. We have been living without running water or a working kitchen, with the old kitchen still taking up space.
We are experiencing significant delays with our kitchen installation, which was supposed to take two weeks. We are now starting week five with no hob or sink installed, and we've just been informed that no further work will happen until Friday. They also caused damage to our house alarm by cutting a wire.
I encountered numerous issues when trying to purchase fence panels and a gate. I was overcharged by £300 at checkout and received the wrong items. After multiple collection attempts and numerous phone calls, they finally collected the incorrect panels. A week later, I still haven't received my refund. Customer service has been unhelpful, and I feel completely let down by the entire experience.
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