Review Time
It is incomprehensible that Wightlink does not feel the need to inform passengers who have a booking when services on Fastcat are cancelled. They also do not help people getting to alternative services. It results in complete chaos.
It is incomprehensible that Wightlink does not feel the need to inform passengers who have a booking when services on Fastcat are cancelled. They also do not help people getting to alternative services. It results in complete chaos.
Despite having 2 fast cat journeys cancelled for safety reasons and therefore having to take a ferry to Fishbourne although our car was in ryde, the customer service was excellent, absolutely above and beyond, including staff member , Addy, taking my husband who has mobility issues in a wheelchair to the ferry port from the cat port and giving us a lift in his car from Fishbourne to ryde, to collect our car , so we wouldn't have to wait for the mini bus transfer. Bad experience turned around completely because of Addys help, kindness and consideration. He is a credit to wightlink.
I think for safety purposes it would be a good idea if Wightlink stopped people blocking walkways and stopped people messing around on the stairs down to the vehicles.So many parents seem to let their children run up and down whilst older passengers are trying to walk down the stairs sensibly.Might be a good idea to make an announcement over the tanoy system.So many parents don't seem to be able to control their children.It is an Health and Safety issue.
these guys are a bunch of crooks and liers - better to swim across if you can..their app and website throws up constant error codes and you cant complete a booking - so you call reservations and after half an hour of waiting you cant go throughits one thing running an essential lifeline service and milking everybody who travels for sky high fares, but it is quite another that the company cant even be bothered to have a usable app/website
Travel several times a year to the Isle of Wight to visit my family. Staff both sides are always so helpful and courteous.Delayed today at Yarmouth but a member of staff came to each car to explain what was happening.Great service always,thank you.
4 foot passengers to Isle of Wight yesterday from Lymington to Yarmouth. Really friendly staff, customer service from cafe and crew staff was fantastic. It is however expensive and the food and drink is extortionate. Save yourself some money and make sure you have eaten before you get on the ferry
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We are the main link between the Isle of Wight and the mainland. Every year, we carry over 4.6 million passengers, making us one of the UK’s largest domestic ferry operators. We provide Island residents with an easy and frequent service to the mainland, as well as giving millions of holidaymakers a taste of Island life.
Crossings take approximately 22 minutes by catamaran and from 40 minutes by car ferry. And we operate three convenient routes and just under 46,000 crossings a year. We are also dedicated to giving excellent customer service and the best facilities on board and at our Terminals.
As most people who travel to and from the Island do so with us, we are truly a part of Island life. We are proud to support IOW communities wherever we can, from sports sponsorship to local regeneration projects. And we offer Isle of Wight residents great value Multilink Pass tickets, making travel to the mainland easy and affordable.See more
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