Review Time
I will start saying that I like Wildling shoes and I try to buy them for my kid. But when a good alternative is available I am going to switch to a different label, because their service with a crazy twist on sustainability implies that customer experience comes second or later. Out of three orders I made earlier, only one arrived on time. I am waiting for 12 days for the parcel to arrive from Germany to Italy because they use sustainable regular slow postage rather than couriers. And you cannot choose other options. Meaning, like in my case, that you or your kid will end up without warmer shoes, when they need it most. Ah yes, and you will spend the money to unexpectedly buy other brand's shoes because you know they will arrive on time. I ordered a jar of vitamins in the US, and it took 6 days to arrive passing through the Netherlands. This one is taking 12 days so far and I have completely no idea where my parcel is, because apparently tracking parcels is pretty unsustainable. And my kid's feet are freezing in a lighter pair of shoes. Thank you Wildling, I hope you are happy.Update: Wildling said they are so sorry for the delay of my order, that they will keep their fingers crossed! This will certainly solve the problem and put my kid's feet in the warm shoes!!!
I just... I love Wildling shoes so very much! I had always had trouble finding shoes that fit my feet properly and that allow for a full range of movement when I am out and about until... 2020, when I bought my first pair of Tanuki Mori! They were soft, maleable, made with natural fabrics and fully embracing the shape of my foot! A mobility I had last had when I was a barefoot kid running around! The Tanuki Mori pair lasted me for a full two years, which may seem like little time to many, but the reality is that I wore them EVERY single day! And the funny part is that what actually gave up was the fabric on top just because I was clumsy and I tripped one day, tearing the fabric a little. I am fairly positive that they would have lasted a lot longer had I not tripped that day! Alas...Last week, I bought my first Tanuki Niji. Ordered to the UK with no fuss, no extra costs and they were delivered in only five working days. Soon, I will get a Tanuki Yoru pair that I can use in more professional settings too.If you want a pair of barefoot shoes produced under ethical conditions with natural fabrics, or you simply want to feel like a kid again, being able to move around freely and uninhibited, please get yourself a pair of these shoes. Thank you so much to the Wildling guys for creating this product!
I am shocked to report that this company seemingly does not care at all about customers. Some of the worst "customer service" I have ever encountered in the entire world. I believe they are exceptionally lazy, careless, and have absolutely no interest in actually helping customers. Ordering from them is a guessing game - you will wait for weeks until maybe it ships, or maybe it doesn't. The fact that you can't buy the shoes in the showrooms, despite hundreds of boxes visible in the back room, is an archaic, idiotic concept that just doesn't make sense in 2022 anymore. I wish they would actually step up their game and THINK about customer service, HIRE more people, and ship ON TIME. This is so easy to achieve if they actually put in some effort and tried to make a difference - but they don't seem interested in doing that. Until this changes, you should not be buying any shoes from them.
I'm very happy with the quality and design of the little Cubs models my toddler is wearing (We are on a 3rd pair since he started walking) They are comfortable for him plus they are incredibly cute! When we needed some help from the customer service, they were very professional and helped us far beyond our expectations. I couldn't be a happier client! Thanks Wildling team!
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