Review Time
I wish I had read the reviews here before buying from au.wilson.com.I thought that as an official tennis retailer, I would not have issues.But like many other reviewers here, I have not received my order and it's been over 2 weeks.Trust, I won't be shopping here again, and I probably will NOT be using a Wilson brand racquet from now on. The worst brand ever.I will also be reporting their unreliable behaviours to ACCC and Fair Trading.
Customer service is terrible--won't return a custom club but also can't find it to send it--When asking Wilson what's up the response is it will be there is a few days-- said that 3 times -been waiting 3 weeks so far--had enough of their stories so I contacted my bank to refund my purchase--
For the second time In the same month that I ordered a tennis dress on Wilson's website that was available for purchase and became unavailable after payment for the item forcing me to cancel the order. What inventory and logistics disorganization is this? It's unbelievable
I feel that Malaysia Wilson is being dishonest with customers on Lazada and Shopee. They keep failing to ship out orders, which makes me suspect that either they have no stock, or they simply don’t want to honor the promotional prices. Orders are repeatedly cancelled, and then the same products are listed again at higher prices.There is absolutely no accountability in handling customer issues – even the customer service department reads messages without replying. This is very disappointing and unprofessional.
It was a very Bad Bad Bad experience with Wilson.com customer service ever than any other company website. My husband was ordered two tennis rackets for my birthday. Their website was misleading with the descriptions of how great is the rackets. Unfortunately, it was not a good quality rackets to play with. When I was requesting return that they said that I could not return because I have been used once. Even within the 30 days return time frame. They told me that I have to pay for the shipping even Wilson.con stated free return within 30 days of receiving the package. It seems like Wilson.com customer service does not follow the company policy and forcing the customer to keep their poor products for doing a very poor business. I am not ever purchase from Wilson.com anymore further for sure. I also will write a letter about this matters to the Business Bureau against Wilson.com doing unacceptable business.
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The Wilson Sporting Goods Company is an American sports equipment manufacturer based in Chicago, Illinois.
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