wilson.com

Buyer beware: if you order a high-end tennis racket to be pre-strung from the factory, it will not a

Buyer beware: if you order a high-end tennis racket to be pre-strung from the factory, it will not arrive pre-strung and Wilson's customer service team will not do a thing to make the situation right. I paid to have my Clash 100 V3 pre-strung with NXT string from the factory, but I was shipped an unstrung frame; there weren't even strings in the box. On the phone, Jose Carlos on Wilson's customer service team agreed to issue me a refund for the strings I did not receive, plus a refund for the cost of labor to get my new racket strung locally. Then, over email, he recanted and told me my only two options were: 1. A refund of $24 for the strings I did not receive; or 2. Return the unstrung racket I received and then place a new order on wilson.com, and cross my fingers that the second racket actually shows up pre-strung. I suggested an alternative solution of Jose placing a rush order for a new pre-strung racket to be overnighted to me; of course, the answer was "no." I took my new racket to a local stringer, paid $25 in labor to have it strung, then shared the receipt with Jose and asked that he refund me a total of $49 ($25 for the labor cost that should have been handled at the Wilson factory and $24 for the strings I did not receive). After threatening to initiate a dispute with my credit card company, Jose gave me a total refund of $30 to make me go away. Is the cost of having my racket strung locally going to break the bank? Of course not. But when a huge, well-established global brand like Wilson makes a very obvious fulfillment error and then chooses to do battle with its customers instead of putting in some effort to rectify the mistake, it deserves to be called out publicly. It would have cost Wilson $25 to keep this customer happy and excited to play his new racket; instead, they chose to be rigid and unhelpful, and now they've lost a customer. I will now go out of my way to purchase products from Wilson's competitors in the future. Their handling of this situation is especially absurd when you consider the resources at Wilson's disposal: they're owned by a huge sporting goods conglomerate (Amer Sports), who is in turn owned by an even larger sporting goods conglomerate (Anta Sports).

Date of experience: Apr 19, 2026

What a garbage company

What a garbage company. I placed an order for $850, and these morons cancelled it 24 hours later—without even bothering to tell me what was out of stock. That’s stupid American customer service for you.

Date of experience: Apr 17, 2026

Buyer beware: awful customer service

Buyer beware: if you order a high-end tennis racket to be pre-strung from the factory, it will not arrive pre-strung and Wilson's customer service team will not do a thing to make the situation right. I paid to have my Clash 100 V3 pre-strung with NXT string from the factory, but I was shipped an unstrung frame; there weren't even strings in the box. On the phone, Jose Carlos on Wilson's customer service team agreed to issue me a refund for the strings I did not receive, plus a refund for the cost of labor to get my new racket strung locally. Then, over email, he recanted and told me my only two options were: 1. A refund of $24 for the strings I did not receive; or 2. Return the unstrung racket I received and then place a new order on wilson.com, and cross my fingers that the second racket actually shows up pre-strung. I suggested an alternative solution of Jose placing a rush order for a new pre-strung racket to be overnighted to me; of course, the answer was "no." I took my new racket to a local stringer, paid $25 in labor to have it strung, then shared the receipt with Jose and asked that he refund me a total of $49 ($25 for the labor cost that should have been handled at the Wilson factory and $24 for the strings I did not receive). After threatening to initiate a dispute with my credit card company, Jose gave me a total refund of $30 to make me go away. Is the cost of having my racket strung locally going to break the bank? Of course not. But when a huge, well-established global brand like Wilson makes a very obvious fulfillment error and then chooses to do battle with its customers instead of putting in some effort to rectify the mistake, it deserves to be called out publicly. It would have cost Wilson $25 to keep this customer happy and excited to play his new racket; instead, they chose to be rigid and unhelpful, and now they've lost a customer. I will now go out of my way to purchase products from Wilson's competitors in the future. Their handling of this situation is especially absurd when you consider the resources at Wilson's disposal: they're owned by a huge sporting goods conglomerate (Amer Sports), who is in turn owned by an even larger sporting goods conglomerate (Anta Sports).

Date of experience: Apr 13, 2026

Worst customer service ever!

Date of experience: Feb 26, 2026

Clothing Material

Boycott......They do not disclose what exact material % is used in their clothing!! I had to email them to get an answer. Who wants to pay these prices and not know!

Date of experience: Jan 19, 2026

never again

Extremely Disappointing and Unprofessional Experience with WilsonMy experience with Wilson has been negative from the very beginning. After purchasing two tennis rackets on November 5 during a promotion, one racket was canceled, which caused me to lose the applied discount. Since the racket was intended as a Christmas gift, I was forced to repurchase another one, which arrived after Christmas.The second issue occurred when a promo code provided by customer support simply did not work on a later purchase.The third and most serious issue happened in-store: a sales associate refused to exchange a brand-new, unopened racket without checking my order, purchase date, or return policy, and behaved in an unprofessional and confrontational manner. It felt as though I was being pushed out of the store.

Date of experience: Jan 11, 2026

What was advertised as a "stainless…

What was advertised as a "stainless steel towel rack" turned out to be a very flimsy aluminium rack. It cost $50.95 then I bought a real stainless steel towel rack for $20. Trying to get a return slip is like getting blood out of a stone. Bunnings has been no help even though it's advertised on the Bunnings online sites. I'm very disappointed and I would never buy from Bunnings online again and would certainly not have anything to do with Wilson Imports

Date of experience: Jan 05, 2026

Missing part of order-refusing to send

I ordered a Nuggets basketball for Christmas and it was supposed to come with a pump but it was never sent. Been emailing since last week and they can’t seem to figure out how to send a cheap pump so he can’t actually use the ball. I was told it was shipped and then today it said they are still working on it? Can’t be this hard but judging by all the other reviews this is standard. I will never buy from Wilson again.

Date of experience: Dec 22, 2025

Incompetence

I had included my suite number in my order. Wilson did not include this information in my shipping label, and now my son's Christmas present is lost as it never ended up being delivered to my office and the package is 'missing', i.e. stolen. Useless. Shop somewhere else that cares, even if you pay more.

Date of experience: Dec 09, 2025

Unbelievable

Unbelievable! We purchased a tennis racket for a: "ROLAND GARROS TRIUMPH 2" Standard adult size tennis racket. They shipped out an "extended size tennis racket" instead. I then looked on the product listing page and they are combing 3 different product descriptions in one. I've shared screenshots of these issues and asked for them to collect the wrong item and ship a new item, but they stated this wouldn't be possible and that we should instead visit a drop off point to return it. We live 40 min away form their nearest drop off point. How insane is it that they ship out wrong items and are then unable to arrange a pickup???

Date of experience: Dec 09, 2025