Review Time
It was a great experience while reporting this accident and going through the claim process. Paula Oliver explained the steps in detail and was helpful and understanding throughout. Many Thanks to her kind support.
My claim was handled very efficiently, and I am extremely happy with the service I received. Dominic was very helpful throughout the process — he guided me well and explained everything clearly, making the whole experience smooth and stress-free.
Faye Cassidy answered my call at 5.58pm and gave me her undue attention and help. Even though our call was brief she was friendly, reassured me about my concerns and quickly looked into what I needed help with. And gave advise on what I would need to do. My car accident claim is currently ongoing, so I hope to continue receiving service like this!
Summer was very helpful. She took me through the process carefully. The worries I had about the complexities of managing a claim sorting out a hire car and monitoring any health effects where resolved by her clear and concise explanation.
From the moment my call was transferred to Colyn, he was so pleasant, Patient & extremely informative with the process of my claim. I’m more than confident going forward with my claim he will continue to do so. HIGHLY recommend!
Mary Jane was excellent. She explained everything in great detail, was very patient and extremely professional. I felt comfortable and well-informed throughout the whole process. Highly recommend.
Paula Olivia listened and was very understand and helpful with everything I needed to know and helped me understand what I need to do next everything was very straight forward and nothing hard to understand. After everything she asked me if I had any questions for her that could help me with the rest of my journey. Straight forward and easy to talk to Thankyou Paula Olivia
Aimee provided outstanding support; she was courteous and attentive, taking the time to understand my situation and clarify details throughout the process. Her assistance made the experience much more manageable, and if I need to reach out again, I would hope to speak with her.
It's been a month since my accident on 19 December 2025, and the handling of my claim has been extremely disappointing. After opening the claim on 20 December, the company took over, but no payment or resolution has been achieved since. The only action taken was arranging a hire car on 31 December, which, while new, has higher fuel costs than my damaged vehicle, adding to my expenses. Since then, I've encountered nothing but excuses: Christmas delays, issues with the third-party insurer, and claims that they need to follow up. Despite numerous requests for updates, I haven't received any information since 14 January. Promises of updates have gone unfulfilled. The internal records show a lack of progress, with weeks passing without any action on securing payment for a total loss valued under £1,000. Additionally, while there's no progress on my claim, there seems to be an excessive focus on financial checks and requests for unrelated information. I specifically asked for email updates, yet they continue to call instead, adding to my frustration. This situation has caused significant financial and emotional strain, disrupted family plans, and left me feeling stuck due to their inaction. While the staff may be polite, it doesn't make up for the broken promises, lack of updates, and absence of accountability. Overall, this experience has been unprofessional and deeply frustrating.
The solicitor provided outstanding assistance with my car insurance claim, making the entire process simple and stress-free. She was prompt and communicated effectively throughout. Her expertise in insurance was impressive, offering honest advice and helpful guidance that led to a quick resolution. I highly recommend this service to anyone dealing with a similar situation—they truly shine in customer service!
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