Review Time
Was the work needed or not?
We had a back up from our septic system on our ground floor, so I removed three feet of snow and removed the main entrance to the septic tank to see if I could clear it. I also removed the toilet on the main floor so that it would be an easy and fast task to get someone in to clear.
We called ROOTER-MAN PLUMBING & DRAINS who came out to our property very quickly and said we had to first get our septic tank emptied, and it just so happened they had a truck available to come out right away. (much more costly than the company that usually do the job and who we had out less than two years ago, but what can you do)
Once that was paid for, they did additional review including a camera down the drain (with related costs of course) and then said “The main drain is cracked or broken and we will need to cut into your deck, dig up your patio and go down three feet to cut out the damaged pipe. This will cost you another $5000 on top of the $1000 you already paid. They called the job “OUTSIDE SEWER LINE REPAIR OR REPLACEMENT”
The did NOT try to clear the blockage at all, (which I found strange) so I elected to get a second opinion and a company called Drain King Plumbers came out the next day. They were on site at our home for less than 15 minutes and used a camera down the main drain (another $325) and said, “we agree, replace the sewer line”. They also made NO attempt to clear the blockage but did quote us for the work they said was required (almost the exact same as Rooter man)
We went with Rooter man, and they soon had two guys on site for almost 6 hours of work and no question they replaced the pipe. The only issue was the pipe they replaced was not damaged or cracked and looked almost new to me. I watched every step of the job and took photos and inspected the replaced pipe which WAS blocked with “stuff” (but of course it was as no one had tried to clear it)
So $7000 later we can now flush the toilet again, but it does leave me wondering is this story familiar to anyone else?
I had an excellent experience collaborating with the representative! From beginning to end, they were professional, well-informed, and consistently prompt in their responses. They guided me through each step of the process with patience and attention, addressing all my inquiries and transforming what could have been a stressful situation into a seamless one. Thank you very much!
I had a fantastic experience collaborating with the representative! From beginning to end, they were professional, knowledgeable, and always quick to respond, guiding me through every step of the process with patience and care, answering all my questions and making what could have been a stressful experience seamless. Thank you so much!
Fraudulent practices! The service was extremely unprofessional. They register the corporate account under their own email address, so when you request your Company Key, it gets sent to them. They then claim they will charge you before providing you with the Company that you didn’t ask for. Proceed with caution; they also refuse to change the email address associated with your corporation.
The representative was absolutely incredible! From start to finish, the experience was smooth, professional, and genuinely enjoyable. They bring a perfect blend of skill, dedication, and warmth to everything they do. Their attention to detail is exceptional, and they go above and beyond to ensure everything turns out perfectly. What truly stood out was their positive attitude and the care they put into their work—it makes all the difference. I couldn’t be happier with the results and would recommend this representative to anyone looking for someone reliable, talented, and wonderful to work with. Highly recommended!
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