Review Time
I wish I could give this company PayPal and discover card a zero. I ordered the wifey with the QR code from the tv for 19.99 and when I saw the transaction on my card which was 70.00 dollars I immediately tried cancelling my order. The customer service is very bad. I called them about three times and they promise to cancel my order and didn’t. I called PayPal and reported it they tell you to call customer service after you explained to them what happened with customer service. She then referred me to discover card. I explained to the service rep and sent my email that I emailed to the company to cancel my order with the next day stamped on it and the time. Then she asked me for my invoice then I repeated to her again I used a QR code which I also sent a picture with the price saying 19.99. The dog look like it came from the dollar store it’s all a scam to get your money. Please do not purchase from this company you can buy that same dog from Temu.
I placed an order 2/16 and it specifically said one Wuffy $19.99 plus shipping, I ordered one when I checked out (it was still showing $19.99) and I received the transaction #they charged me $69.77 for ONE, within minutes I cancelled the order, and I received an email regretting they couldn't cancel the order because it was shipped out already. Found that hilarious being they probably hadn't received the order and here it is 2/24 not here at my house yet and WOW no tracking either. BEWARE DO NOT BUY THIS!!
We are SO disappointed. This Wuffy is about the size of two teacups, and doesn’t do anything it is supposed to do. We put batteries in it and it bounded around making a noise like a strangled cat. No sitting, no tail wagging, no reacting to voice commands. No leash (as promised) and a hard belly where two batteries have to be inserted. I can’t believe they get away with such misleading advertising. Tears all round in this household.
Totally misleading ... the dog toy is much much smaller than shown on ads, the box in which it came was damaged, it says "batteries included" but were not, and all it does is moves forward and backwards, and makes some noise. Absolutely not what is advertised and what you pay for.
I am very disappointed as I placed three separate orders, two with one seller and one with another. All items received were identical, a low-quality toy that is not as described. It feels like a bait and switch tactic. I'm planning to file complaints. When I tried to request a refund, the provided email was undeliverable. This feels like a scam, and I strongly advise against making any purchases from them!
I strongly advise against visiting this website. I was extremely disappointed by the difference between the product that was advertised and what I actually received. My order was processed through a payment service without my consent, and I'm still trying to figure out how that happened. I ended up with a counterfeit robot puppy. When I reached out to the support team via email, they responded quickly, asking me to return the item, which cost me $9 in postage. After I sent it back and confirmed its delivery through tracking, the support representative stopped communicating with me. All my follow-up emails were marked undeliverable. I then contacted the payment service, filed a dispute, and got my refund within two days. I would recommend steering clear of this product to prevent a similar situation.
I wouldn't rate this even at one star. There were significant delays, a complete lack of customer support, and when the product finally arrived, the quality was extremely disappointing. I strongly advise avoiding this group of scammers!
This is definitely a scam! My order finally arrived today after four weeks of back-and-forth emails with an unhelpful representative. The item is nothing like what was advertised; it fits in my palm and is worth maybe $2, not $80. If there were an option for zero stars, that’s what they would receive.
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