Name: www.airsoftgi.com
Telephone: 9098690671
Rating: 3.6

Phineas Patterson Guest

Scammers / AWFUL Customer Service

I recently purchased an item that was damaged upon receiving it. The "customer service" repeatedly spoke down to me saying it was my fault and that I didn't install it properly (I have been doing this for years.) After days of back and forth with the extremely demeaning customer service, I was told (I have screenshots of all emails if anyone cares to see) that they would be providing a replacement. About two hours later I received an email stating that they actually "decided not to" because it was the customer's (me) fault. I am absolutely appalled by their customer service and how they handled this situation over a 40$ item. I would NEVER recommend ordering ANYTHING from this company. Absolute joke. If one person reads this and avoids them, I will be happy to know I saved at least somebody from dealing with these scam artists.

Date of experience: Feb 14, 2025

Julian Reed Guest

1 year ago

You guys always have the best sales going on

You guys always helpful and their products are always good

Date of experience: Jun 26, 2024

Emo Brooks Guest

1 year ago

AITSOFT GI WAS RELIABLE

I did not buy any of the faster shipping. It did come in a somewhat tumley manner and airsoft gi gave continuous updates. Great experience.

Date of experience: Jun 19, 2024

Fern Guest

1 year ago

Good gear

Received my package and the gear was as advertised. Can't wait to use it on a field.

Date of experience: Jun 14, 2024

Alvin Price Guest

1 year ago

It was okay

It was okay. A lot of the products didn't have adequate descriptions

Date of experience: May 28, 2024

Colman Smith Guest

1 year ago

Ordered from U.K

Ordered from U.K. (which has specific airsoft requirements) so always a little hesitant when ordering from another country.Totally put my mind at rest and my order was dispatched with no issues.Excellent customer service and would deal with again 👍

Date of experience: May 20, 2024

Norm Taylor Guest

1 year ago

Quality products/ good deals

Got a good deal on several items now, and they've all arrived in great shape. Shipping is slow compared to today's standard, and i wish the website would use more than 1 photo per item, but it's all great quality at competitive prices.