Review Time
There is no way to call this company. Make sure you want what you’re buying, because their return policy is extremely one-sided. If it’s a sale item, discontinued and several other things I can’t remember now, they won’t take the cue back. And, they won’t even send a customer-paid mailing label if you’re lucky enough to have a returnable item. I found way better, more customer friendly terms after I’d already gotten involved with these guys. Good luck!
Sent an email prior to placing my last order, to check if it was possible to use a different courier than usual, because the shippingcosts to Norway were high. Julia replied almost instantly and was very, very helpful. We had a nice conversation and she sent my order to a mutual friend of ours in the US. On my order she also put in lots of extras that i'm most grateful for. Customerservice second to none. Great prices and knowledge on different brands that is unique to the business. My go-to store for any kind of billiards related stuff.Thank you
Let me start by saying the level of service I got from the BudgetCues team was absolutely incredible and I will definitely be doing future business with them. This is a bit of a story, but I ordered a new Meucci Casino-7 in spades with an uncoated wrap. Unfortunately when it arrived it was the wrong model. I contacted BudgetCues and worked with Julia. She and her whole team made everything right without missing a beat. I was able to get the original cue out the door the same day she and the team contacted me. At the same time they already had my replacement cue over to Meucci to finish the custom job. After that it showed up 3 days later. I am so thankful and impressed with the level of service I received. I will NOT hesitate to do further business or to recommend BudgetCues to others. The cue itself is amazing. I own multiple cues from multiple brands. The way this plays is amazing. It has such a soft feel with such a high level of control. It is also one of the most beautiful cues I now own. I am still getting compliments about it. Thank you once again to Julia and the BudgetCues team. You've definitely gained a lifelong customer
I ordered my meucci cue. It costs over 900$...lol. I saved up for a couple months and sold a couple of my good old cues. And bought this cue. I had them inlay my name . And it looks awesome. I received my cue in 3 days and its awesome. And it looks amazing. Thanks for the great work . Thank you... thank you. Matt.
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