Review Time
Tariff shipping drama delayed my order by 6+ weeks. UBT proactively warned me, offered the option to cancel, and ultimately ate any cost difference. I had a very positive experience due to them standing behind the transaction. Product was exactly what I ordered (this is my 2nd UBT order).
It was great to be able to buy the separate Pitlock components I needed (just a front skewer + washer) rather than buying a whole set. Saved me money and allowed me to have just one Pitlock pattern among our family's bikes instead of two. Thanks!
You did very well considering who you were dealing with (grinz). One hiccough came when I was attempting to nail down the seat clamp size, which we hastily measured as 1-3/16". I was told that required your 30.0mm clamp with insert. I didn't fully understand that a 30.0mm clamp came as two pieces, so when I was told that it was actually a 34.9mm with a 30mm insert, I was confused since there is no 34.9 collar listed anywhere on your website. Anyway, it turns out that we made a hasty measurement and had to return/exchange the collar for the next size up, which is in currently in process. The other was when I was trying to get the correct parts and pricing before ordering. I thought one of my emails requesting clarification was ignored for being a PITA. Well, not all of us live and breath bicycles, so be patient. Pitlock products aren't cheap, but neither are bicycles these days. Hopefully your products will prevent our having to buy a new bike or parts. Happy trails.
I liked the product description, sizing guide and availability of customize the set to order. However, the international delivery was horrible due to the choice of UPS as a carrier. They tried to charge me $50 extra to pay the customs duties for me. Instead I went to the customs office and it cost me 15 minutes of time and $10. After that it took UPS another 5 days to deliver my package due to "delivery scheduling problems".
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Your authorized North American Pitlock Dealer, proudly serving the United States and Canada since 2006.
Find the right Pitlock products to fit your needs: locking skewers for bike wheels, Pitlocks for seatposts, topcap locks for forks, brakes security bolts, Pitstopper allen bolt plugs, Pitlock solid axle nuts, and more.
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