urbanbiketech.com

4.9
4.9 Based on 162 reviews

Your authorized North American Pitlock Dealer, proudly serving the United States and Canada since 2006. Find the right Pitlock products to fit your needs: locking skewers for bike wheels, Pitlocks for seatposts, topcap locks for forks, brakes security bo...

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Average Rating

4.9

/
5

162 Reviews

5 Star
93%
4 Star
4%
3 Star
1%
2 Star
1%
1 Star
1%

All Reviews

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Review Time

customer
Good followup

Good followup to inform of status of order and prompt service.

5
Date of experience: Oct 14, 2025
customer
Stood behind transaction despite tariffs

Tariff shipping drama delayed my order by 6+ weeks. UBT proactively warned me, offered the option to cancel, and ultimately ate any cost difference. I had a very positive experience due to them standing behind the transaction. Product was exactly what I ordered (this is my 2nd UBT order).

5
Date of experience: Oct 14, 2025
Jim Downing
Really appreciate availability of individual pieces vs. whole sets (Pitlock)

It was great to be able to buy the separate Pitlock components I needed (just a front skewer + washer) rather than buying a whole set. Saved me money and allowed me to have just one Pitlock pattern among our family's bikes instead of two. Thanks!

5
Date of experience: Aug 22, 2025
customer
Replaced wrong size skewer at no cost

Urban Bike Tech replaced the wrong size skewer quickly and at no cost to me! They even refunded me the difference in the price of the skewer!

5
Date of experience: Aug 04, 2025
Made multiple attempt’s to call to…

Made multiple attempt’s to call to voice mail . To confirm my purchase, not upset .So I purchase #24 threw axle

1
Date of experience: May 02, 2025
Coloman
You did very well considering ...

You did very well considering who you were dealing with (grinz). One hiccough came when I was attempting to nail down the seat clamp size, which we hastily measured as 1-3/16". I was told that required your 30.0mm clamp with insert. I didn't fully understand that a 30.0mm clamp came as two pieces, so when I was told that it was actually a 34.9mm with a 30mm insert, I was confused since there is no 34.9 collar listed anywhere on your website. Anyway, it turns out that we made a hasty measurement and had to return/exchange the collar for the next size up, which is in currently in process. The other was when I was trying to get the correct parts and pricing before ordering. I thought one of my emails requesting clarification was ignored for being a PITA. Well, not all of us live and breath bicycles, so be patient. Pitlock products aren't cheap, but neither are bicycles these days. Hopefully your products will prevent our having to buy a new bike or parts. Happy trails.

4
Date of experience: Apr 25, 2025
Celinda
I made a mistake in my original order…

I made a mistake in my original order -- I gave the wrong Pitlock code. Urban Bike Tech was very accommodating in letting me correct my error.

5
Date of experience: Apr 21, 2025
Fast shipping from USA to Canada,

Fast shipping from USA to Canada,exact the good item for my bikeThankLaval Tremblay

5
Date of experience: Apr 15, 2025
Antonia
Good product, terrible UPS delivery

I liked the product description, sizing guide and availability of customize the set to order. However, the international delivery was horrible due to the choice of UPS as a carrier. They tried to charge me $50 extra to pay the customs duties for me. Instead I went to the customs office and it cost me 15 minutes of time and $10. After that it took UPS another 5 days to deliver my package due to "delivery scheduling problems".

4
Date of experience: Mar 31, 2025
Ezekiel P.
fast service of a problem

one part was missing. The staff corrected that problem in just a few days! It was easy and reasonable to have my pitlock keys duplicated.

5
Date of experience: Nov 11, 2024

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Business Details

  • Your authorized North American Pitlock Dealer, proudly serving the United States and Canada since 2006.
    Find the right Pitlock products to fit your needs: locking skewers for bike wheels, Pitlocks for seatposts, topcap locks for forks, brakes security bolts, Pitstopper allen bolt plugs, Pitlock solid axle nuts, and more.

  • email info@urbanbiketech.com
  • call 8007048310
  • language https://urbanbiketech.com

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