Review Time
This isn't a direct criticism of Co-op food. It is a deserved one of Uber Eats; today I have left a review under that name.I write in order to point to a delivery, left in a totally different part of Aberdeen. I came by Uber because of an offer on Monzo Perks for 12 months free Uber One membership. I downloaded the Uber app. The presentation of it is reminiscent of a fruit machine. I was finally tempted to go for my very first order by £10 off a £15 order. Between them, they managed to convert a quids in offer to a loss for me. The courier had all necessary instruction, most importantly my home address. For reasons best known to himself he dropped the delivery on Shoe Lane in Aberdeen, opposite an entrance to the Lemon Tree Theatre. He did so ahead of workmen arriving for the day to open up and start their interior renovations. I made enquiries with them. They have no knowledge of a food drop there, nor did anyone up in the office. The courier was evidently backed by Uber Support, with seemingly not even the mererst of effort to ascertain accuracy of location.To the Co-op, I say this : a one off? a regular occurrence. Looking at the many poor reviews on Trustpilot of Uber Eats, it would seem I am not alone in having a dreadful experience. To Co-op Mounthooly, Aberdeen, I say at what point did OS (the Uber Courier's initials) decide he was going to leave my bought and paid for groceries at a location which it is clear, abundantly clear, was not only not my address, but nowhere near it. I visited the store hoping to find the courier for further information; I was hoping the courier would be around to provide an explanation. I doubt there is a credible one. What surprises me most is Co-operative Food allowing such dishonesty to darken their doors.
Well my Co-op convenience store is just good, but I wanted to give positive feedback re their wine selection as the Co-op team offers are very reliable but the Co-op website feedback pages do not offer the choice to give positive feedback upon such positive experience so is Co-op just only interested in complaints and ethics?
Local store issues with the tills scanning products not coming off the total amount selling outta date food, & just been in to get a few bits and pork scratchings on the reduced section and got to the till and am sorry we cannot sell them?Why if they on the reduced section and only just outta date then I’ll still eat them but why are they being picky??? Not looking good Getting as bad as the others
Very high level of service. Wanted fresh bread and croissants for first thing New Year’s Day. Placed order for collection at 9.30am.Order was ready and waiting, presented in cardboard box. With tissue paper underneath and over the top.Looked great. Great can do attitude of staff member.Well done CO OP. Wellesbourne, Warwickshire.
Has anyone else noticed the draconian management policy in their shops - the staff seem terrified of their manager who roams around several branches. I tried complaining about an insulting brand of sausages called "Black Farmer". You get my point. The manager pretty much told me to do one. You cant make a formal complaint on line, only call them. Waste of time
@coopuk A girl called Emma & girl with black hair & young lad think had black hair, brilliant Team Especially, Emma she went the extra mile 2 help me.Thank you all very much. Pleasant experience & no one got frustrated with me. Store SK11- 7XZ also store was immaculately clean 5*
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