Review Time
I’ve been ordering my contact lenses from contactlens.com for a few months now, and I’ve been really happy with their service. The prices are usually better than what I find at my eye doctor’s office, and they often have discounts or promotions running. Shipping is quick—I got my last order in just three days. The lenses are always sealed and fresh, just like you’d expect from a reliable company. Highly recommend for anyone looking to save a little without compromising quality!
The Customer Service( Melissa) experience was exceptional. There was an issue with USPS delivery. I contacted Customer Service and she/ the team stayed with me every step of the way. The communications were both prompt and extremely helpful. In fact, the Customer Service team took a great deal of initiative in helping me solve the issue. It was clear to me throughout the process that solving the situation was as important to the Customer Service team as it was to me.
I liked buying from this company for a long time. Their website is easy to use and reorder from. But this time my experience was not good.I ordered lenses on 12/4 - the website didn't show that they were out of stock. I wrote a few days later to see what was happening because the order showed as still processing. On 12/8 they told me they didn't have them because they say they're discontinued - but they'd get them "any day" from another company. I asked if delivery could be expedited after all this time. It looks like they created a label on 12/19 - didn't give to the post office until 12/22 - and sent it *UPS Ground* at the height of XMas rush. So after keeping me on the hook that I'd get them any day after 12/8, I am now supposed to get them on 12/28 according to the tracking.I would of course have bought from another company had I realized they were: 1. out of stock; and then 2. not going to ship them ASAP. They did answer messages so I'm giving 2 stars for that - but lesson learned! I'm ordering now from a company I've used before that ships same day & has them in stock - I'm paying for overnight shipping because I've been waiting so long - and I bet they'll still be here ahead of the Contactlens.com lenses I ordered 4 weeks earlier...
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