Review Time
I placed my order on August 7th and they informed me that my order would be delivered by the 13th. My function was on the 16th which was great! The 16th came and went and I never received my product. I sent emails and no one ever responded. The day I finally received a response is when they shipped a partial of my order, but my event had already passed. I started a return and they were charging me to return the product. I explained to them that I wasn't notified that the product was out of stock and it wasn't my error so I shouldn't have to pay to return what I no longer needed. Again, my complaint fell on deaf ears. Not happy with this company at all.
Efavormart did not honor their own return policy. Their policy via Amazon states "Our Hassle-Free Returns Promise... If return shipping costs exceed $30, please contact the Seller for an alternate resolution." We attempted several times to get help with an alternate resolution due to high return shipping costs. They kept sending us the same shipping label and no further help bringing the cost down. I wasted a lot of time going back and forth to print labels and to wait in line at the post office. Now, I only buy items shipped by Amazon so I know the return policy will be straightforward.
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eFavormart is an importer, distributer, and wholesaler of wedding favors and wedding supplies, including tablecloths, chair covers, and wedding centerpieces.
