Review Time
Megha provided extraordinary customer service! She patiently explained why I was having difficulty sending eFaxes, helped me understand the issue, and taught me how to do it correctly. She ensured I never felt rushed, took the time to address all my concerns, and offered resolutions to the problems so they would never recur.Most importantly, Megha showed kindness and compassion throughout the process. Overall, I was very impressed with her professionalism and dedication to customer satisfaction.
Raffaele was our eFax Customer Service Representative and did a fantastic job handling our request efficiently and professionally. Was a pleasure to speak with him and have him handle our account. Highly commend his successful businesslike demeanor.Conscientiously,Duff Mayer
Minh gets 5 stars. eFax gets 3. The eFax service was great, but I had canceled my subscription in awhile ago and just noticed my card was still being charged. Minh was able to look up my account and was indeed able to find that I had canceled my account a while ago. He was able to confirm the cancelation and submitted a refund request for the time period I should not have been charged.
They have no easy way to cancel your account. You have to CALL THEM and when you tell them you need to cancel they'll put you on hold forever, and then hang up.They add on ridiculous $5 "late fee" charges for whatever reasons. You can easily spend $100 in 4 months for almost NOTHING. They won't give a refund either.
Completely useless. My faxes wouldn't send and no one at support had any idea why. Turns out my pictures were at too high of a dpi. Clearly the system knew that since the faxes were failing, but I had to figure that out for myself.Then, I tried to fax to a number in Florida and it wouldn't send because 'the long distance charges would be too high'.
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