Review Time
Encor installed in about 3 weeks as they told me. Panels look nice and it covers my power needs! I opted not to get a battery as Nate advised. I have a generator anyway so I dont really need it. I have had them up about 6 months now with no issues!
Everything was installed easy breezy! My solar payment covered my whole utility bill like they said it would. I have had several questions since after it was put on my roof and the guy is usually quick to respond to my text. The city took 2 weeks for permission to operate but thats the city for you! The actual installation on my roof took 5 weeks, then 2 weeks before they were running. The panels look nice too.
Columbia SC office SPECIFICALLY has a lot of kinks to work out. Whoever is smart enough to read the this before applying or excepting this job, I hope this helps out a lot. Your boss/manager/trainer/recruiter is overloaded & has 5 different positions. Which means things run over schedule. Poor time management is afoot. The indeed post is very misleading. It shows 30 an hour + commission but you don’t get both its either or (whichever u make the most of) during the four week ramp up. 4 week ramp up is your 30$ an hour field training save this money up. After that it’s straight commission. You're told pros get thousands of dollars weekly, are in the six-figure range & living well but most people there don’t make anything past 800. You will also notice most people around you are all new or training, no employee in the Columbia area last past four weeks. From my time there about 15 people have quit or said this job doesn’t sustain them financially. You use this app called “TIME” to clock in your hours but mind you….your going to get seriously docked. That includes lunch breaks and driving time, bathroom breaks at your local fast station etc. You only get paid for pitches (the tech meets with homeowner) if they close or sell. Your walking ALOT heat,snow, or rain but don’t get paid for it. No certified office as of yet they travel from the library to a rental space in sandhills. Meetings can waste your time & be quite useless, plus you will get on the doors late. Cheap incentives, keep track of your own numbers, and remember this is not reliable full-time job. You’ll notice people there have two or three other jobs as well. Miss information is quite common because certain things aren’t explained until later on. You don’t get compensated for gas or mileage so just carpool until your check hits!! We aren’t provided official badges either. Sincerely suggest you hire more Managers+Techs. Also as a customer I’ve experienced TERRIBLE customer service & dysfunctional panels that won’t turn on, installation but no follow up & STILL having an electric bill, panel bill & loan, backed up on repair parts.
They installed solar panels on the north side of my home because the installer thought it would be easier. I contacted them and was told it was too late and I would have to pay them again to move the panels.The entire point of getting solar panels is that our electricity bills would be lower. Our electricity bills have remained the same as energy prices have increased and the panels are not facing the sun. Now we pay for electricity and solar panels which comes to approximately double what we were paying before the installation.
They changed their name to hide the terrible management feedback. The Austin manager is terrible. No feedback, all ego. Buyer beware and don't say you weren't warned when the job never gets installed. Call the manager in Austin - Dave. He will tell you how cool he is and how great the company, then forget why you called. Joke.
System was installed in December 2019, about 3 months after it was supposed to be installed. After that the headaches just got worse. Install failed inspection, needed to have additional work done. After that, encore has still (as of June 202) not sent the correct paperwork to CPS for my solar rebate. On top of that: they either lied about what constitutes a local company, or were just fraudulent about how well they knew the program which is leading me to only receive half of the solar rebate. I can't recommend using a different company enough.
Was considering solar panels for some time but was always turned off by the expense. When Craig C., the Encor Solar sales representative, came to my house and explained the system, the benefits, the warranty and the total cost I was sold. From the information provided I was able to figure out my break even date (cost for solar verses cost for power), my break even date is 9 years then no more electricity bills. Craig set up everything delivery, installation, electrical hook-up, and follow up. All went off as planned and on time. Delivery, installation, electrical and office personnel were friendly, knowledgeable, helpful and Covid 19 aware.My system was installed 6 months ago and I haven't had an electric bill since. In months 1 thru 3 I banked $98 worth of power, I used $58 of that over the next two high use months and am now building excess power again. Office personnel set me up so I can monitor my system as a whole or each panel individually any time I want, this is a big plus. Bottom line when you figure cost over time, the warranty that comes on the system and the benefit to the planet the decision is easy. A recommendation I do have is if possible get your own financing the Credit Union that Oncor Solar has a contract with I do not like. I"ve worked with many Credit Unions over the years but none like this one.
Shady sales practices and horrible customer service- they take your money and don't care about you after that!! RUN!!We used Encor solar to install panels this year. We had only been in our new house 5 wks but the sale guy created a system without asking for historical bills or waiting like he should have. Since the panels were turned on, our kwh usage has doubled and even tripled for some months. At first they wanted to say that we don't have enough panels then they came back and said their estimates were higher than what we are using. I cannot get timely return emails or phone calls! They will not send someone out to check on the issue and they are saying I have to wait to get 12 months of bills so I can go through the whole process again to add more panels and pay for those! Which is the problem, Encor? I need more panels because your sales guy didn't build the system correctly and told us our bill would be "wiped out" or are the estimates correct?
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