Review Time
This scheme seems like a scam. You pay the full price of the bike, and then there's an extra fee of 25% of the total value at the end, or you must extend the hire contract for another three years, paying 7% of the value. Ultimately, you find yourself paying between 125% and 107% of the retail price.
This scheme seems fraudulent. You pay the full price of the bike upfront, then face an additional fee of 25% of the total value at the end, or you're forced to extend the hire contract for another three years at 7% of the value. In the end, you pay between 125% and 107% of the retail price.
Absolutely rigid. I ordered my voucher in April, and it took over two months to arrive. By then, the bike I intended to purchase was out of stock. The scheme wouldn't allow me to buy any other bikes as they exceeded the original amount. A TOTAL WASTE OF MY TIME AND MONEY.
I found the setup and usage to be very straightforward. The website was intuitive and easy to navigate. The FAQs were also helpful and addressed all my questions. The cost calculator provided clear information on affordability by breaking down the costs. Overall, the communication was good, with timely emails about next steps.
I genuinely believe that companies like this need more scrutiny and careful evaluation. A quick look at the reviews reveals a lot. This provider is definitely one to steer clear of. My experience mirrors the complaints of many others: poor customer service, lack of accountability, and a general feeling that support stops once they have your money. It shouldn't require endless follow-ups and frustration just to resolve basic issues. I hope more potential customers read the feedback before making a purchase, as the warning signs are evident.
Incredibly simple to set up. It does take some time to process through your HR department, which is normal if you've used the scheme before. Once you receive the digital certificate, there are plenty of retailers to choose from, including online options. I opted to support a local shop, and the team was fantastic from ordering to collection. They even assisted with removing the front wheel and loading it into my car! I took my time deciding on accessories to utilize the full voucher amount, and they were very patient and accommodating. A great way to promote health and commuting, plus the tax benefits make it an obvious choice!
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Tax is complicated; the cycle to work scheme is not. You choose a bike, hire it for an agreed length of time, then snap it up for a fraction of its original value. It's like a year-round sale, with interest free credit available in over 2,000 retailers nationwide.
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