petsfly.com

4.9
4.9 Based on 70 reviews

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Average Rating

4.9

/
5

70 Reviews

5 Star
94%
4 Star
3%
3 Star
0%
2 Star
0%
1 Star
3%

All Reviews

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Review Time

MaceoM52
Cross country move went without a hitch!

Jeni and the team at Petsfly coordinated the move of our 5 cats from Phoenix to Connecticut and it couldn't have gone better. Jeni explained our options and helped us with each step of the process. We also needed to have the cats picked up at the last minute because our movers were late and she took care of that no problem! Our pets were delivered to our new home safe and sound! We would definitely use Petsfly again!

5
Date of experience: Oct 15, 2025
Jenny Lewis
Safely transported 3 large dogs

We used Petsfly to transport our 3 large dogs from the US to the EU. Service, attention to detail, and communication were absolutely excellent throughout. They helped us gather all the USDA paperwork and handled transportation to/from airports, flights schedules, and kenneling. We also received updates and photos about our pups. We researched a lot of options, but we’re so glad we went with Petsfly and everyone arrived happy and healthy.

5
Date of experience: Aug 30, 2025
Fred Morris
Incredible team

Incredible team! From the first contact with Brenda, to our interactions with Dana, and the team on the ground in Paris, we couldn't be happier with our experience with Petsfly. We were reassured and updated along the way, and our sweet little Luna arrived happy, healthy, and in better shape than her humans! Ha! Thank you again so much for your help, we couldn't have done it without you.

5
Date of experience: Aug 06, 2025
Katey B.
Kindness and Assurance with Professionalism

Dana was very empathetic and understood my sorrow in saying goodbye to Finn, the Friendly poodle. She was very kind and reassured me he was in excellent hands. Brenda was communicative, clear and forthcoming in all the up to the minute information and what was needed from us.

5
Date of experience: Jul 26, 2025
Tucker F.
Great service

I used Pets Fly to move our three cats from Washington DC to South Africa. I have used several pet shippers and Pets Fly is by far the best. Communication was clear and frequent from receiving the quote up, through travel, delivery, and follow-up. The coordinations with our USDA vet, the driver on the ground for drop-off, and the overseas shipper was seamless. Absolute five star service.

5
Date of experience: Jul 15, 2025
Calvin Wright
Flying Fur Babies Success

Originally I was going to go with a different company to move my pets but the communication was slow and a little confusing, plus the first vet I took my pets to didn't fill out the paperwork correctly and this pet mover didn't catch it. I ended up going with Petsfly because Jeni was so good at communicating and helping with the paperwork I needed from the vet and on the Thailand side with the Pet Import Permit. She immediately put me at ease and guided me every step of the way. Once the pets were picked up I received regular travel updates and photos of my babies. Once they arrived they adjusted to their new home in Thailand really well so I knew they had been in good hands. I highly recommend their services!

5
Date of experience: Jul 14, 2025
lucio97
Petsfly.com made our pet's relocation…

Petsfly.com made our pet's relocation easy and worry free. Their experienced and compassionate team took care of everything with great attention and care. A reliable choice for safe, door to door pet transport...

5
Date of experience: Jul 03, 2025
LT42
Great experience

We had a wonderful experience using PetsFly to move our two cats from DC to London! Brenda was prompt, communicative, and always had answers to our endless questions :) Although it was a stressful process to navigate, PetsFly made everything as easy as it could have been.

5
Date of experience: Jun 27, 2025
Kasey Foster
Excellent experience - healthy dogs!

Our coordinator, Brenda, and the subsequent professionals she connected us with in Europe deserve nothing less than 5 stars. They moved our miniature Aussie-Doodles from Chicago, IL to the Netherlands as seemlessly as possible. I say 'as possible' because the airlines threw as many wrenches in the plan as possible, but before I was even given the bad news that KLM canceled the flight, Brenda already had solutions. She had them nearly booked on a Lufthansa flight. What's more - once they arrived in Amsterdam, there was a major delay b/c the warehouse where the animals are taken to clear customs had a fire hazard, resulting in several hours of delay. The delay was so many hours, that I figured they would want to board the dogs - but no! They were determined to get the dogs to us that night, and they did! The dogs were so great, healthy, and excited to see us! I fully recommend PetsFly!

5
Date of experience: Jun 14, 2025
Antolol68079
Amazing Customer Experience

Jeni at Petsfly was amazing to work with. She handled our dog’s travel documents quickly and professionally, saving us from a stressful situation. Super responsive, kind, and efficient — highly recommend!

5
Date of experience: Jun 12, 2025

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