Review Time
Keith was phenomenal. He got back with me and took care of my needs even though it was clearly my fault for the mix up. This is my first and probably only chance to see a Broadway play. Keith went out of his way and followed up later to get me taken care of. Thank you to everyone involved.
I saw the Beetlejuice show yesterday, and it was a lot of fun! The actors were great, and the performance was really entertaining. Unfortunately, the experience was spoiled by how freezing cold it was in the balcony. The cold air was blowing so strongly that I ended up feeling sick today — my sinuses and throat are sore. I also noticed other people around me shivering during the show. I really hope the management can address the temperature issue, because otherwise it would have been an amazing experience.
I had the pleasure of dealing with Michael from the customer experience team, and I honestly cannot praise him enough. I was going through some difficult personal circumstances, and he handled my case with such empathy and professionalism. He managed to secure me a full refund, going above and beyond to make the process as smooth as possible.Michael was extremely polite, courteous, and patient throughout — a true credit to the company. Thank you again for the outstanding support!
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