Review Time
I contacted RoboForm about a suspicious email about a dark web data breech concerning my account. I wanted to talk to someone about it, and they immediately set me up for phone chat. The RBF repesentaative answered my questions and advised on what to do if a problem form this occurs. Good client support.
This was a great password protection program. I loved the fact that I could use this on my laptop, desktop, Ipad and Iphone and all devices were in sync and all I needed to do with click the Roboform icon and it would use facial recognition as my authentication and then enter my credentials. Very easy to use.Not any more. On my laptop and desktop I noticed that it was no longer locking my passwords, it wasn't using facial recognition since they were not locked. After reviewing the settings I found that I could only re-enable facial recognition (hello Windows) by enabling a passkey. Before passkey i clicked the roboform icon that was hovering over the sign in screen and it would recognize my face and fill in my credentials. Now I click the roboform icon, a window from the Roboform app opens where I either need to enter my master password and click passkey, after clicking passkey another window opens in the web browser with the same options. I click "use passkey" again, then it uses facial recognition and unlocks Roboform, then I need to go back to the page I'm trying to log into and click the Roboform icon AGAIN, then it finally enters my credentials. I spent 2 weeks messaging technical support. The person just kept telling me to uninstall reinstall, remove browser extension, add extension. If the person actually understood the software they would have told me from the beginning the software change and facial recognition no longer works as an authentication method unless you use a passkey and jump through a bunch of hoops every time. I'm beyond frustrated and done with this APP.
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RoboForm is a top-rated password manager and web form filler that increases the security and convenience of your online experience. With RoboForm, instead of remembering hundreds of passwords, you only need to memorize your one Master Password. You can use RoboForm to capture newly created passwords, log into websites with a single click, quickly generate strong, random, and unique passwords, automatically fill long web forms, and more!
RoboForm is available on Windows, Mac, iOS, Android, Linux, and Chrome OS with extensions for all major browsers.
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