Review Time
Worst customer service ever. Do not waste your money and time shopping here, they have a $10 restocking fee per item and you have to pay your own return label. I was trying to get an extra size on the clothes I purchase for my dog which by the way I so thin you can see through it. Worst experience ever!
I ordered 2 beautiful jackets for my Little Chihuahua from Silver Paw around Christmas Time. Needless to stay the quality of it is 100% outstanding. One of the 2 Jackets fit a little too big, so I connected with this amazing company to ask for an exchange. Their costumer service was great and all I had to do was pay for the shipping to receive a smaller size and they asked to please donate the wrong size Jacket to a Dog in need at a Non Profit Organization. The Jacket will go to Jaime who owns a non profit organization for abused and neglected small dogs: PawliciousPoochiePetRescue . Thank you, Silver Paw, for providing not only great apparel for our loving pets but for your excellent customer service and kindness .
I am giving it 2 stars only because I like the product--cute and well made. But the coat I ordered is too small for my pup and I can't for the life of me get anyone's attention for a return. When I first ordered I got a courtesy email letting me know I can reach out with any questions--the minute I did I got a bounce back with an invalid email address. I then tried another email--still no response. And there's no clear Returns section or instructions on the website. Because of this I won't ever order from them again.
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