Review Time
I have a Compass J Savings Plan which is meant to cover prescription medications. I have been unable to claim my prescriptions because the pharmacy says my insurance is showing up as "inactive". After calling their hotline, I learnt that the Compass insurance card doesn't have a PCN, or Processor Control Number, which prevents pharmacies from billing Compass. Effectively, this means (to my knowledge) I have been unable to auto-fill my prescriptions, and that I have to pay upfront $500-$1000 at the pharmacy (and make a separate claim with Compass in the hope that they'll pay me back). This certainly doesn't sound like ideal prescription coverage to me. If anything, it comes across like a system that is designed to make it difficult for people to get their prescriptions. Would not recommend. Xuan W Tay
I signed up for one of the insurance plans offered by Compass Student Health and was able to access all of my policy information without any issues. However, I’ve been unable to get my ID card. Every time I try to download it on MyInsurance, the file is just a blank PDF. I reached out to both Compass and the MyInsurance company directly but haven’t received any replies from either. This has been frustrating, especially as I need the ID card for important documentation. I hope this issue can be resolved soon and that customer support becomes more responsive in the future.
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Compass Student Insurance provides affordable, reliable, and comprehensive health insurance for international students, scholars, and OPT participants in the United States. Understanding the unique needs of those coming to the U.S. for study, research, or practical training, Compass offers plans designed to meet university waiver requirements and visa regulations while providing peace of mind.
With a strong focus on customer service, Compass guides members through every step of their insurance journey – from selecting the right plan to understanding how to use it effectively within the complex U.S. healthcare system. Plans include extensive PPO provider networks, low out-of-pocket costs, and coverage for essential medical services, ensuring members receive the care they need without financial stress.
Compass Student Insurance partners with schools, exchange organizations, and advisors to streamline the enrollment process and support compliance with F-1, J-1, and OPT requirements. Its user-friendly website allows easy online enrollment and immediate access to policy documents and insurance ID cards.
As a trusted provider with years of experience in international health insurance, Compass is committed to supporting academic success and wellbeing by ensuring members can focus on their goals while staying protected.See more
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