Review Time
I sought basic help due to issues with the kiosk, but the response felt dismissive and suggested I was at fault. There was a lack of empathy and no clear guidance for resolution. Running kiosks in busy areas requires effective support, not just reliance on customers to give up.
I reached out for assistance with the kiosk's issues, but the response was dismissive and implied I caused the problem. There was no empathy or clear next steps provided. For kiosks in busy areas, you need support that genuinely helps rather than relying on customers to give up.
After saving coins for over two years, I fell victim to a scam with a machine malfunction. I opted for an eGift card to avoid fees, but the machine jammed after $200, and despite the manager's efforts, it printed a cash exchange instead. It seems designed to take your money if you leave over $100 unfinished. I ended up losing $24.
Regulators should consider shutting down this company. They refused to transfer funds, and when I confronted them, they closed my account for review without access. Even when I requested to close the account and retrieve my cash, they refused due to compliance issues. The process is slow and frustrating, and the account's value is not reflective of the current market.
While using a kiosk, I encountered a jam, but the manager only addressed the front door, not the internal issues. I was told a technician would help, but they never followed through, leaving me without my jammed coins. It seems there are no protocols in place to handle these situations.
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