coinstar.com

1.2
1.2 Based on 26 reviews

...

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Average Rating

1.2

/
5

26 Reviews

5 Star
0%
4 Star
4%
3 Star
0%
2 Star
8%
1 Star
88%

All Reviews

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Review Time

Frustrating support experience

I sought basic help due to issues with the kiosk, but the response felt dismissive and suggested I was at fault. There was a lack of empathy and no clear guidance for resolution. Running kiosks in busy areas requires effective support, not just reliance on customers to give up.

2
Date of experience: Dec 27, 2025
Ulysses
High fees taken

This service takes the first 99 cents plus an additional 12.9 cents for every dollar.

1
Date of experience: Dec 20, 2025
Fiona Powell
Expected basic help but got blame

I reached out for assistance with the kiosk's issues, but the response was dismissive and implied I caused the problem. There was no empathy or clear next steps provided. For kiosks in busy areas, you need support that genuinely helps rather than relying on customers to give up.

2
Date of experience: Dec 15, 2025
Toby Bell
Complete disappointment

After saving coins for over two years, I fell victim to a scam with a machine malfunction. I opted for an eGift card to avoid fees, but the machine jammed after $200, and despite the manager's efforts, it printed a cash exchange instead. It seems designed to take your money if you leave over $100 unfinished. I ended up losing $24.

1
Date of experience: Dec 15, 2025
Kate M.
Untrustworthy broker

I was deceived by this broker who took all my money. Thankfully, I received help to recover everything.

1
Date of experience: Dec 02, 2025
fido201353
Regulatory action needed

Regulators should consider shutting down this company. They refused to transfer funds, and when I confronted them, they closed my account for review without access. Even when I requested to close the account and retrieve my cash, they refused due to compliance issues. The process is slow and frustrating, and the account's value is not reflective of the current market.

1
Date of experience: Nov 25, 2025
Abraham
Withdrawal issues

They took my money and prevented me from making withdrawals until I sought assistance. I eventually managed to retrieve my funds.

1
Date of experience: Nov 10, 2025
Hank
Stuck with funds

I found myself with a significant amount of money tied up with this service, and thankfully, I received assistance to help resolve the issue.

1
Date of experience: Nov 05, 2025
Owen
No accountability for machine issues

While using a kiosk, I encountered a jam, but the manager only addressed the front door, not the internal issues. I was told a technician would help, but they never followed through, leaving me without my jammed coins. It seems there are no protocols in place to handle these situations.

1
Date of experience: Oct 06, 2025
Jared S.
Terrible coin machine

This is the worst coin machine I've ever encountered. I tested it with $1.17 in coins and only received 39 cents back. It's a complete rip-off. Avoid using this service!

1
Date of experience: Sep 03, 2025

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