Review Time
My Hey Abby is a soil edition. The app used to have my box as a soil edition. Then all of a sudden is says hydroponics. I have contacted customer support and all they do is send me an owners manual. Which and read and NO WHERE could I find how to switch your box on the app! 🤬 I am going to delete my account and try from the start! Funny, I grew 2 successful plants and now my seed is sprouted and ready to go with a non working box.
1. OG Pro box arrived damaged in transit. Big scratch across door, dents, misaligned impacting environment control. Took two months of haggling with Seel to get the issue resolved. 2. Humidifier burnt out (literally overheated, melted, fire hazard) HeyA didn't seem to care about either incident. Pushing responsibility to Seel again. 3. Water temp sensor died. 4. Voice control, speaker/microphone assembly also burned out. another thermal event. 5. Top circuit board controlling exhaust fans needed replacement after losing speed control. 6. several software issues that required submitting tickets and having 'support' reset box, push firmware resets, etc. 7. Air pump failed.I tell everyone I grew out of the box before my first grow was finished. So frustrating, waste of money, over priced, terrible value, horrible support.
I just wanted to say that Celina needs a raise! She helped me out yesterday with an order that I was freaking out about. She was calm, cool, and collect about my situation. She was was quick to respond to my email and my problem was solved within minutes! This will be my 6th grow and I couldn't be happier with HeyAbby and people like Celina!
Buy the Hey Abby but expect to be on your own when it comes to "customer service". No one responds and IF they do they send some kind of tutorial that has nothing to do with the problem you're having. And they want you to pay for a subscription that claims you get one on one help. You cannot reach any customer service so please don't pay for help you can't get. Just use the pro mode and save yourself a huge headache. I don't know who is in charge of customer service but I think they're smoking too much of their own Hey Abby product. And do not pay attention to the drivel they'll write in response to my review it means nothing.
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Harvest any plant at home with Hey Abby. Through a core team of leading technicians, designers, and marketing experts from all around the world, Hey Abby create the world’s first automated home Grow Box.
Hey Abby want home growing to be sustainable and possible for anyone, no matter their experience level. And build a community of growers who support, and learn from one another on their journey.
Our vision is to help 50 million people worldwide become home growers, and make the automated Grow Box the new essential home accessory.See more
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