Review Time
I have two license and i want to change account # with these license which i have purchased from xaubot. But they are not responding on whatsup, on their webpage and on email. I am totally frustated with their casual behavoiur.
I have two license and i want to change account # with these license which i have purchased from xaubot. But they are not responding on whatsup, on their webpage and on email. I am totally frustated with their casual behavoiur.
I paid for a subscription, but due to an error on their side, my account is still treated as a trial, which makes the bot unusable.Despite the paid plan clearly including access to strategies, these features remain restricted. I contacted support, but received no response, no confirmation of payment processing, and no acknowledgment that the issue is being handled.At this point, I have paid for a service that I cannot use. Very disappointing experience with both the system and customer support.
I am writing to formally raise a concern regarding the current level of support being provided.Over recent interactions, I have experienced repeated delays, insufficient responses, and a general lack of effective assistance. This has caused unnecessary frustration and has impacted my ability to resolve issues in a timely manner.While I understand that workloads and constraints may exist, the level of support received falls short of what is reasonably expected. Clear communication, timely follow-ups, and effective resolution are essential, and unfortunately these have been lacking.I would appreciate this matter being reviewed as a priority and would welcome clarity on what steps will be taken to improve the support going forward.
I’m disappointed that I have to update my review again, but this seems to be the only way to receive a response from the customer support team.I previously emailed to ask for advice and recommendations on how to configure the bot to achieve the type of returns I’m targeting, within the capital size, drawdown limits, and risk levels I am comfortable with. Unfortunately, I have not received any meaningful guidance so far.While the returns themselves have been decent, the level of customer support has been very minimal. I hope the team can improve their responsiveness and provide clearer assistance to users who are trying to scale responsibly.
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XAUBOT is an AI-driven trading bot builder designed for any market. Powered by advanced decision-making AI, it scans social media trends, news updates, and integrates ChatGPT for deeper insights.
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