buybackboss.com

4.6
4.6 Based on 100 reviews

We purchase broken, used, and brand new iPhones at the most competitive prices. Shipping is 100 percent free. Any questions? Feel free to call or email us, a real human will respond to you immediately!...

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Average Rating

4.6

/
5

100 Reviews

5 Star
80%
4 Star
7%
3 Star
3%
2 Star
6%
1 Star
4%

All Reviews

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Review Time

Jorge del Toro
Great service. This is my second time I sell Buyback Boss an iPhone. They made and paid me a compe

Great service. This is my second time I sell Buyback Boss an iPhone. They made and paid me a competitive offer. I was emailed a prepaid mailing label. Shipping was easy and their evaluation and final offer was quick. I had questions about the payment offer and they quickly responded and paid me via EFT in a prompt manner. I would definitely do business with them again.

5
Date of experience: Feb 20, 2026
James Holmes
It's the old saying of, "bait & switch"! I was told that my I-phone 15 pro was valued at $511, if

It's the old saying of, "bait & switch"!
I was told that my I-phone 15 pro was valued at $511, if it's in flawless, mint condition. My phone was in that condition, it appeared like it was the day I bought it!
Flawless, mint tucks you into a tiny catagory.
Having selected that, they think, "we have to find something." So they sent me a picture of a phone, ( was it mine? I don't know) with a blurry smudge mark on my screen, claiming that it was caused by a black spot on my camera lens. I declined their next 2 offers and asked to have it sent back. They did.
I immediately went to my local Apple store and asked about that claim. Not only was their "black spot" claim unproven but Apple offered me $400! That was on top of their first offer of $145, the next was $219 and the third was $245; their final!!
I will deal with another company that will not scam me. Thank you!!

2
Date of experience: Dec 08, 2025
Claudia Morris
Deceptive Practices!

It’s a classic case of "bait & switch"! I was informed that my phone was valued at $511, provided it was in flawless condition. My phone looked brand new! However, they sent me a picture of a device with a blurry mark on the screen, claiming it was due to a black spot on the camera lens. I rejected their subsequent offers and requested my phone back. When I consulted with a local store, their claim was unsubstantiated, and I was offered $400! Their initial offers were $145, $219, and $245, with the last being the final offer! I will choose another company that treats customers fairly. Thank you!

2
Date of experience: Dec 05, 2025
Buyback is a Fraud

Buyback is a fraud. They quote a price and then invent excuses to offer a much lower amount. Avoid them!

1
Date of experience: Dec 05, 2025
Heather Bell
No Payment Received

If possible, I would rate them zero stars. I did not receive payment for the phone I sent. They confirmed receipt, but after weeks of waiting for payment, I only received an invalid gift card. Customer service claimed it was out of their hands. It seems illegal to issue an invalid gift card. Do not send your items; you may never see your money again. I've sold devices for years without issues until now.

1
Date of experience: Dec 03, 2025
Margo Coleman
Misled About Device Condition (I Have Proof)

I will update this as the process continues! I will never use them again. They initially offered much better prices than others, but then they undercut and misrepresented my devices. I took photos before shipping; my devices were in perfect condition. They claimed my speaker didn’t work and that my phone didn’t charge properly. I proved otherwise with photos. They also exaggerated the condition of my watch. Overall, they deducted over $200 from the original quote. I rejected their new offer and requested my devices back. I advise everyone to document their device conditions before shipping.

2
Date of experience: Dec 03, 2025
Sydney Reed
Quick Cash, But Not As Expected

From my experience, you will not receive the quoted amount. I sent a new phone, but they claimed it had scratches. Thankfully, I took pictures for evidence. It’s a quick way to make money from an unused phone, but I wasn’t satisfied with the service.

3
Date of experience: Nov 19, 2025
Cherry Anderson
Potential Bait and Switch?

I received an online estimate of $70 for my phone. After shipping it, they offered me $18, claiming it was damaged. I requested proof of the damage, but the photo they sent wasn’t of my phone. I ultimately accepted a lower offer of $30. My advice is to document your phone’s condition before sending it to any buyback service.

2
Date of experience: Nov 18, 2025
Phillipps
Simple Process and Quick Payment

A straightforward process with prompt payment.

5
Date of experience: Nov 18, 2025
Berenice C.
Comparison Shopping Recommended

They initially offered 80% of the original quote. However, after discussions with several representatives, my case was escalated and they honored the original offer.

3
Date of experience: Nov 17, 2025

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Business Details

  • We purchase broken, used, and brand new iPhones at the most competitive prices. Shipping is 100 percent free.

    Any questions? Feel free to call or email us, a real human will respond to you immediately!

  • email support@buybackboss.com
  • language https://www.buybackboss.com

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