Review Time
am a 69-year-old woman and Yeti Casino / L&L Europe Ltd have stolen £10,000 from me.They happily took my deposits and paid me two withdrawals (£500 and £345) to my account with no problem. Then, when I tried to withdraw the rest, they suddenly invented a “name mismatch” excuse and demanded open banking.I sent them my passport, bank statements from two banks, a video of my banking app (which THEY asked for), council tax bill in my name, and even a full statement for an alternative account. Still nothing.The CEO, Chris, finally got involved and agreed to a phone call. During the call he actually mentioned hearing a “third party” on the line — that was my son who had travelled from London to support his 69-year-old mother because this situation has caused me severe emotional distress. How dare he try to use that against me? It was disgusting and bullying.He still refused to pay and pushed me back to eCOGRA while knowing full well they have all my verification and paid me before.This is not just poor customer service — this is deliberate bullying of an elderly woman who trusted their casino. They took my money easily but refuse to give it back even after full verification.Stay far away from Yeti Casino. They are happy to take your deposits and bonuses but will make your life hell when you win big. Especially if you’re older.I have filed complaints with UKGC, MGA and eCOGRA and will be filing small claims court proceedings tomorrow.Debra Fillingham, 69 years old, UK
Awful casino. I play the same slot on various casinos but this has got to be the worst ever! Not only with the slots but also the customer service via live chat! The slots are a lot slower that most casinos and does not payout at all. The slots are sluggish and you get no free spins rewarded at all. The RTP is supposed to be 96.3%. I didn’t even get close to winning a penny. Shame cause this game is always enjoyable to play. Also, live chat customer support is ridiculous. Your problems are misread and then they close your account with no valid reason. DO NOT RECOMMEND THIS CASINO AT ALL! Don’t sign up or you’ll regret it.
Dear Yeti Casino Support,I am writing regarding my recent withdrawal request of £50.The funds were deposited from my personal bank account, and I am requesting that the withdrawal be processed back to the same bank account used for the original transaction.At this time, I am not comfortable providing photographs of my bank card or copies of my bank statements due to the sensitive financial information they contain. The requested documents go beyond what I am willing to share for security and privacy reasons.Please proceed with the withdrawal via bank transfer to my original payment account, or kindly advise if there is an alternative verification method that does not require sharing full card images or bank statements.If the withdrawal cannot be processed under these conditions, please confirm this in writing and proceed with the closure of my account.I look forward to your prompt response and resolution.Kind regards,Mădălina
Absolutely a joke. Daylight robbery casino is a bunch of crooks. The game constantly takes the money, not paying out at all. I’m speechless hundreds of pounds spend down the drain ,not even a single payout,worst casino ever, avoid for all cost. I rather to dump the money to the drain, then go back to the yeticasino website again -stay away!!!. It’s absolutely a joke what the game does its absolutely a joke,just constantly empty lines ,pretending that is doing something but every single hit nothing nothing and nothing. Ok o understand you can fail 20 50 times ok but hundreds of times no that’s not on. Worst experience ever.
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