Review Time
The produce doesn't seems to be an issue at all, it's their God awful customer service. I order £50 worth of product almost 2 months ago and still not recieved it, the first time I got in contact I was told that one of the items was out of stock but would be back by the next week and they would keep my updated, since then I've email twice since, asking for a refund and I've heard nothing. £50 I've lost, it doesn't seem much but in the cost of living crisis currently it's money I don't want to lose. Very disappointed and quite frankly disgusted at their customer service
I wish I have read the reviews before ordering this zesty paws calming chews did crap for my dog recommended dosage 3 she weighs 85 lb I had to put a trazodone half with it to do anything I will be calling customer service to contact for a refund
We’ve been loyal customers of Zesty Paws for years, but something has clearly changed. It’s unclear whether Zesty Paws has been sold, undergone major leadership changes, or is now being run by an absentee, neglectful owner and leadership. What’s for certain is that the Zesty Paws of today is not the same as the one we once trusted, three years ago.In the past, Zesty Paws was responsive—answering calls, replying to emails, in a timely manner and accurate fashion, and providing helpful customer service. That’s no longer the case. Now, their phone goes straight to voicemail, and you can forget about ever getting a call back, or the follow-up that Zesty Paws agents promise you.While we’ve had positive experiences with some of Zesty Paws' products, I’ve always been wary of the $4 billion, annual (USA) pet supplement industry. Unlike reputable companies like Purina, which invests in credible veterinary nutrition, and research and development, Zesty Paws lacks transparency and raises serious red flags. Eventually, our concerns led us to stop giving our dogs Zesty Paws supplements.Zesty Paws may have flashy, attention-grabbing marketing, but behind that polished exterior, it feels like there’s nothing substantial or trustworthy.I’ve given Zesty Paws multiple opportunities to address my concerns and restore my trust, but they’ve failed at every turn. We are now seeking new supplement options, as my patience with Zesty Paws has run out. Where there’s smoke, there’s fire.
I got a really good deal on these immune system chews, because I couldn't afford to get pet lab chews. The packaging is cute but it has done absolutely nothing for my dog's allergies! She still scratches, digs and bites and she is miserable. I regret not just waiting to be able to afford the pet lab chews. I still have half of one jar and an entire second container because it was a buy one get one deal. My dog is so miserable that she moans and whines when she scratches! I do not recommend this product, unfortunately.
I tried to order from their website, but their website is not accessible for blind users, and they don’t explain anything very well. I tried to order there all in one treats for my dog, but I had to use chewy instead of their website because their customer service was poor
I have purchased various products from Zesty Paws for over 3 years and spent a considerable amount of money with them. The products are good in my experience and have helped my dogs. Customer service however is very poor. My last order was cancelled for no reason given. I have spent several days trying to find out why. I was told to buy from Amazon or Chewy, but I prefer to buy directly from Zesty as the quality is better. I have had to follow up on my order three times to be told that they are waiting to hear from management. So in the end I ordered from Amazon and hoping that the quality will be OK because one box of the chews I ordered through Amazon before was a funny colour. So one star for customer service. They send extremely irritating emails about how they care for my bestie....but clearly they don't
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Zesty Paws supplements and grooming products are formulated with the highest quality ingredients so you can be sure your pet is getting the best nutrition possible. Our products are manufactured right here in the USA using all natural and branded ingre...
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