Review Time
670
The site is GOOD, I made 4 withdrawals of €700 each and everything always went smoothly. Initially, they ask for proof of payment and ID with a selfie ID photo. Withdrawals were always successful within 72 hours. The problem is that it takes two and a half days for them to pay, and being VIP 1/2, you can only withdraw €700 at a time and cannot request a new withdrawal until the previous one is completed. In other words, the site says they can process up to €3500 weekly, but if it takes 2 days, you can only get €1400. The site is very GOOD, maybe all the slots and live casino. I REALLY recommend it, BUT I have also contacted the superiors to improve withdrawal times. 5* I recommend
670The site is GOOD, I made 4 withdrawals of €700 each and everything always went smoothly. Initially, they ask for proof of payment and ID with a selfie ID photo. Withdrawals were always successful within 72 hours. The problem is that it takes two and a half days for them to pay, and being VIP 1/2, you can only withdraw €700 at a time and cannot request a new withdrawal until the previous one is completed. In other words, the site says they can process up to €3500 weekly, but if it takes 2 days, you can only get €1400. The site is very GOOD, maybe all the slots and live casino. I REALLY recommend it, BUT I have also contacted the superiors to improve withdrawal times. 5* I recommend
Withdrawal process is a nightmare – feels like psychological pressureI’ve been a VIP level 3++ player at ZipCasino for nearly two years, and I can say without hesitation that this casino has gone from decent to extremely frustrating and potentially exploitative.It’s incredibly easy to deposit money, but almost impossible to withdraw winnings. The withdrawal process takes an unreasonably long time, and it honestly feels like the support team is actively trying to find any reason to delay or deny your request.I used to withdraw via Revolut, but suddenly that option was removed – even though deposits via Revolut are still accepted. When I asked about this, I was told that withdrawals can only be made using the same method as the deposit. However, when I followed their advice and tried other methods (including MetaMask after being told it was accepted), they suddenly claimed those weren’t valid either. After making a deposit using another method, I was then told that this one also didn’t qualify for withdrawals.Support communication is inconsistent and exhausting. The email team says one thing, while live chat says something else entirely. After going in circles, uploading document after document, and waiting for weeks, they eventually just stop replying. You’re left hanging, with no solution, no money, and no proper explanation.Their typical response is something like:“Dear ***, thank you for contacting us. We hope this email is helpful and friendly. Dear ***, it seems that none of your withdrawal methods are available. Please try again…”— and then it goes nowhere.My summary after nearly two years:It started out okay, but after the first few months, withdrawing any meaningful amount of money became nearly impossible. If you’re unlucky enough to win something like €2,500, prepare for a drawn-out process that feels like imprisonment. The mental toll, constant delays, contradictory communication, and repeated document requests make the whole experience feel like psychological harassment.Avoid this casino. You’ll be doing yourself a huge favor.
Verifies me then takes the verification off. Denies my withdrawal. Says that they don't accept my bank even though it is the biggest in the nordics. All of a sudden needs my birth certificate to verify me... Doesn't let me change my address without providing birth certificate even though I have provided my ID.Total scammers. Stay away from this casino.
Delaying withdrawals for 72 hours on purpose hoping that one will cancel the withdrawal and play off the money. That's the only negative experience with zipcasino but is a major factor for the casino experience. Withdrawals should be processed in few hours not few days.
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Launched in 2023 and managed by SoftGenius N.V., Zip Casino presents a sleek and contemporary online gaming platform for enthusiasts worldwide. The casino, licensed in Curacao, offers a wide range of games and substantial bonuses, ensuring a high standard of fairness and security. With its extensive game library, generous bonuses, and user-friendly interface, ZipCasino appeals to players seeking variety and rewarding gameplay.
Zip Casino offers a vast collection of over 3,500 games from more than 55 top-tier providers, including Play’n GO, Pragmatic Play, NetEnt, Red Tiger Gaming, and Yggdrasil. This extensive library includes a variety of slots, from classic fruit machines to modern video slots with diverse themes and features.
In addition to slots, Zip Casino features a robust selection of table games, including various versions of blackjack, roulette, baccarat, and poker. The live casino section, powered by Evolution Gaming, Pragmatic Play, and others, provides an immersive experience with live dealers and real-time interaction.
ZipCasino offers customer support through live chat and email, available 24/7. Although the German support relies on translation tools, which may cause occasional communication issues, the support team is generally responsive and helpful.
Zip Casino operates under a license issued by the government of Curacao, ensuring that the casino adheres to specific standards of fairness and security. This licensing guarantees a safe gaming environment, maintaining a high level of trust and reliability among players.
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