Review Time
We have been purchasing from Zoro for several years now, and they have consistently delivered excellent service. Over time, we have placed more than 30 orders, ranging from small purchases to large-value orders, and they have never let us down.
Their website is easy to navigate, pricing is competitive, and product availability is generally very good. Orders are processed quickly, and deliveries have been reliable and on time. Whenever we needed support, their customer service team responded professionally and efficiently.
As a company that depends on reliable suppliers, consistency is extremely important to us — and Zoro has proven to be a dependable partner. We highly recommend them for both small and large purchases.
Ordered some Carhartt pants and it showed a specific delivery time and the pants in stock! Once I placed order everything changed! Pants not in stock and would not ship out for 7 plus days later! I tried to cancel order and put in for refund and here’s were the games begin! Website informed me that they needed 3 days to make sure that pants had not already been shipped which is total bs because they knew that pants were back ordered so couldn’t have shipped , I then called customer service and get the same 3 day bs, a couple days later they say shipment can’t be canceled because pants had already been shipped! This is still before the 27th of January which is when they say that my order was being shipped out of factory, when in reality they have not yet shipped out yet! Then multiple tracking orders say they will be delivered on February 3rd, 3Rd comes and goes finally received late today, This company jerks you around once you pay for your goods!
If I could give zero starts I would. Seller listed on eBay delivery as parcel force and they miss represented the listing and used dhl. I bought two items both never arrived I was made to wait ages for refunds despite being scammed out of my money by this company.I would avoid this company if I was you. It’s simply not worth the hassle.
If you get a product that is defective it should be easy to get it replaced. I have a defective product and it is an absolute joke what I HAVE TO DO TO GET IT REPLACED.I HAVE AN EMAIL WITH A LIST OF DEMANDS TO SEND BACK MY PRODUCT TO ZORO AND WAIT FOR A CREDIT AND TOLD TO REACH OUT TO VENDER AND BUY A NEW ONE.. Absolute nonsense.
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